Conference & Events Manager

Compass Group UK & Ireland; Bristol; On-site; GBP 33,000; Full time

Job summary

Join a leading company as a Conference & Events Manager at Bristol City Hall. You will manage extraordinary events, oversee a dynamic team, and ensure exceptional customer service. This role offers a starting salary of £33,000 with various benefits, including a pension scheme and discounts.

Benefits

Contributory pension scheme

Career growth opportunities

Digital GP access and healthcare benefits

Exclusive travel discounts

Discounts at leading supermarkets

Cinema ticket discounts

Cash rewards on spending

Free wellness and exercise classes

Qualifications

• Knowledge and experience in events and hospitality.
• Team management experience.
• Ability to lead and motivate a team.
• Understanding of P&L accounts and budget management.

Responsibilities

• Oversee high-quality service in a fast-paced Conference & Events operation.
• Lead and manage a large team, focusing on training and development.
• Manage customer feedback and implement action plans for improvement.
• Ensure seamless delivery of all Conference & Events bookings.

Skills

Team leadership

Customer service

Communication

Organisational skills

Job description

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Job Introduction

Job Title: Conference & Events Manager - Bristol City Hall
Location: Bristol City Hall & Create Centre
Salary: £33000
Contract: Full-Time, Permanent

Join a team dedicated to delivering extraordinary events at one of Bristol's most iconic cultural venues.

As Conference & Events Manager at Bristol City Hall and Create Centre, you will play a vital role in ensuring that every event - from weddings and client functions to small meetings - is executed flawlessly. You will oversee a fast-paced and quality-driven C&E operation, delivering exceptional customer service and ensuring every guest experience exceeds expectations.

Key Responsibilities:

• Overall Responsibility: Oversee the delivery of high-quality service within a fast-paced Conference & Events operation, focusing on key areas such as weddings, client events, and small meetings.
• Team Leadership: Lead and manage a large, dynamic team, ensuring effective training, development, and upskilling. Promote personal growth and look for opportunities to develop team members through Personal Development Plans (PDP).
• Resource Management: Compile rotas in line with business needs and budget requirements, ensuring the team is neither over nor understaffed.
• Customer Feedback & Action Plans: Manage the customer feedback forum, addressing issues, and implementing action plans for continuous improvement.
• Event Delivery: Ensure all Conference & Events bookings are delivered seamlessly, upselling additional services when appropriate and understanding each client's unique requirements.

Who You Are:

We are looking for someone who brings a blend of passion, experience, and drive. The ideal Conference & Events Manager will:

• Have knowledge and experience in the events and hospitality industry, with a solid understanding of C&E operations.
• Possess previous team management experience, demonstrating your ability to lead, motivate, and develop a team to deliver results.
• Be highly organised with exceptional people management and communication skills.
• Be flexible and adaptable to working hours, with the ability to work in a pressurised environment and multitask effectively.
• Have a solid understanding of P&L accounts and experience managing budgets within a business context.

What We Offer:

We ensure you're rewarded for all your hard work, offering a comprehensive benefits package which includes:

• Contributory pension scheme for your future security
• Career growth opportunities through our Career Pathways and MyLearning programmes
• Digital GP access for you and your immediate family, with wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
• Discounts at leading supermarkets such as Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets, so you can unwind with your favourite film
• Cash rewards every time you spend, redeemable on a wide range of brands
• Free wellness, mindfulness, and exercise classes to support your well-being
• Share all these discounts and offers with friends and family!