Conference & Events Lead - Elevate Guest Experience

The Cambridge Belfry; Cambourne; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across The QHotelsCollection

Family & Friends discounts

Training & course fees

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Green Tourism Bronze accreditation

Job summary

The Cambridge Belfry Hotel & Spa in Cambourne is a four-star property offering extensive leisure facilities, including a gym, pool, and spa. We are seeking a proactive supervisor to lead a hospitality team, ensure outstanding guest service, and promote revenue through upselling and promotions.

Join a team dedicated to quality, with opportunities for training, development, and progression within The QHotels Collection. Free parking and staff benefits are available.

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high quality, service-oriented operation.
• Good knowledge on wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead the team to deliver a high standard of guest experience.
• Drive revenue at every opportunity by upselling and explaining promotions to guests, ensuring training is in place.

Skills

Team leadership

Upselling

Guest service

Training & development

Wine & spirits knowledge

Job description

The Cambridge Belfry Hotel & Spa in Cambourne is a four-star property offering extensive leisure facilities, including a gym, pool, and spa. We are seeking a proactive supervisor to lead a hospitality team, ensure outstanding guest service, and promote revenue through upselling and promotions.

Join a team dedicated to quality, with opportunities for training, development, and progression within The QHotels Collection. Free parking and staff benefits are available.