Conference & Events Floor Supervisor - Flexible Hours

Royal Garden Hotel Limited; England; On-site; GBP 27,000 - 37,000; Full time

Job summary

Royal Garden Hotel Limited in the United Kingdom is seeking a Conference & Events Floor Supervisor to lead on the hotel’s events floor, ensuring seamless delivery and memorable guest experiences. You will supervise the events team, coordinate room setups, AV equipment, and catering, while maintaining high service standards and complying with health and safety requirements.

This hands-on role requires strong communication, organisational skills, and the ability to stay calm under pressure,

Qualifications

• Previous supervisory experience in conference and events or hospitality.
• Excellent communication and interpersonal skills.
• Strong customer service focus and passion for delivering memorable experiences.
• Excellent organisational skills to manage multiple events.
• Calm, professional and solution-focused in a busy environment.
• Proactive problem-solving and decision-making.

Responsibilities

• Supervise day-to-day operation of conference and event spaces, ensuring a smooth and efficient service.
• Lead, motivate and support the conference and events team to deliver excellent customer service.
• Coordinate room set-ups, including furniture layouts, table arrangements, audio-visual equipment and event refreshments, in line with client requirements.
• Ensure all event spaces are prepared to the required standard before guests arrive.
• Liaise with the Conference & Events Manager, kitchen team and other departments to ensure effective communication and smooth event delivery.
• Act as the main point of contact on the floor, responding promptly and professionally to client and guest requests.
• Monitor service delivery throughout events, resolving any issues quickly and effectively.
• Brief team members on event requirements, timings, responsibilities and service expectations.
• Ensure compliance with health and safety, food hygiene, licensing and other relevant procedures.
• Monitor stock levels and equipment, reporting any shortages, damage or maintenance requirements.
• Support staff training, development and performance, encouraging a positive and collaborative working environment.
• Assist with opening and closing procedures, ensuring the venue is secure, clean and ready for the next event.
• Gather client feedback and contribute to continuous improvements in service standards and operational efficiency.

Skills

Supervisory experience

Conference & events

Customer service

Communication skills

Team leadership

Organisational skills

Job description

Royal Garden Hotel Limited in the United Kingdom is seeking a Conference & Events Floor Supervisor to lead on the hotel’s events floor, ensuring seamless delivery and memorable guest experiences. You will supervise the events team, coordinate room setups, AV equipment, and catering, while maintaining high service standards and complying with health and safety requirements.

This hands-on role requires strong communication, organisational skills, and the ability to stay calm under pressure,