Events & Groups Assistant Manager – Client-Focused

Royal Garden Hotel Limited; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

Royal Garden Hotel Limited is seeking an Assistant, Groups, Conference and Events Manager to oversee operational and logistical elements of the Groups, Conference & Events Department in a high‑demand hotel environment.

You will coach team members, manage group bookings, and work closely with clients to secure successful events. The role requires strong leadership, attention to detail, and the ability to balance guest satisfaction with revenue goals.

Qualifications

• Proven work experience as an Assistant Conference and Events Manager or similar role.
• Proven customer service experience at assistant manager level.
• Familiarity with event management software, like Opera Cloud, Sales & Catering.
• Strong leadership, motivational and people skills.
• Demonstrates strong business acumen.
• Collaborates effectively and has strong interpersonal skills.
• Ability to multi-task.
• Ability to work in high output environment, under pressure and with deadlines.
• Excellent interpersonal skills, professional ethics and an understanding of work life balance in relation to mental health is desirable.
• Strong administrative and IT skills with attention to detail.

Responsibilities

• Manage all operational and logistical aspects of the Groups, Conference & Events Department ensuring the delivery of superior service to maximise guest satisfaction.
• Coach and counsel Team members to reflect company service standards and procedures.
• Assist in leading the events team to build long-term, value-based customer relationships that enable achievement of sales objectives.
• Organise and conduct pre-shift and departmental meetings to communicate pertinent information such as business levels, group, and hotel details.
• Schedule and direct team members’ work assignments, ensuring sufficient coverage aligned to business needs.
• Liaise with clients and manage all allocated group, conference, and event bookings, including creating function sheets and overseeing billing/account settlement.
• Interact positively with guests to promote hotel facilities and services.
• Support the commercial team with site inspections, RFP advice, diary management, and account management as required.
• Conduct client menu tastings, site visits, and planning meetings after handover from the commercial team, ensuring signed contracts, terms and conditions, and initial deposits are in place.
• Ensure financial aspects of events are in line with company SOPs, including deposit management, final payments, and credit handling.
• Maximise revenue through up/cross-selling and yield management strategies.
• Meets and greet the organiser and clients at the beginning of the event / group and checks expectations are met throughout the stay.
• Works alongside Conference and Events Manager to ensure all events run smoothly and in line with customer expectations.
• Coordinate with various departments for seamless event execution.

Skills

Leadership

People skills

Interpersonal skills

Multi-tasking

Pressure management

Professional ethics

Tools

Opera Cloud

Sales & Catering

Job description

Royal Garden Hotel Limited is seeking an Assistant, Groups, Conference and Events Manager to oversee operational and logistical elements of the Groups, Conference & Events Department in a high‑demand hotel environment.

You will coach team members, manage group bookings, and work closely with clients to secure successful events. The role requires strong leadership, attention to detail, and the ability to balance guest satisfaction with revenue goals.