Conference & Events Banqueting Manager

The Celtic Collection; Cardiff; Sur place; GBP 65 000 - 80 000; Plein temps

Résumé du poste

The Celtic Collection invites an inspiring Conference & Events Banqueting Manager to lead a team at Parkgate Hotel, Cardiff, delivering conferences, galas, weddings and large-scale events to the highest standards. You will oversee planning, setup, service and breakdown, and drive service excellence while supporting commercial success.

Join a luxury operations team where leadership, staff development and guest satisfaction are central, with a hands-on approach to delivering unforgettable events

Qualifications

• Proven experience in a Conference & Events, Banqueting or Food & Beverage management role within a high-volume, quality-focused hospitality environment
• Outstanding leadership, coaching and people management skills with a passion for developing teams
• Strong commercial awareness, including experience managing budgets, payroll, forecasting and cost control
• Excellent communication and organisational skills, with the ability to build positive relationships across departments
• A hands-on management style with a commitment to delivering exceptional guest experiences and operational excellence
• Level 3 Food Safety qualification (or equivalent) and a sound understanding of licensing, health & safety and compliance requirements

Responsabilités

• Lead and inspire the Conference & Events team to deliver outstanding service for conferences, banquets, weddings and special events
• Oversee the planning, set-up, delivery and breakdown of functions, ensuring every event exceeds guest expectations
• Manage departmental performance, budgets, payroll and operational efficiencies to achieve financial targets
• Recruit, train, coach and develop team members, creating a positive and engaging working environment
• Monitor guest feedback, resolve concerns professionally and continuously improve the guest experience
• Work closely with the Hotel Manager and wider hotel teams to drive service standards, innovation and business success
• Ensure compliance with all health & safety, food safety and licensing regulations
• Maintain a visible presence across all Conference & Events areas, leading by example and supporting the team operationally when required

Description du poste

Are you an inspiring hospitality leader with a passion for delivering unforgettable events and exceptional guest experiences?, Join the "Greatest Story in Hospitality" by becoming our next Conference & Events Banqueting Manager at the luxurious Parkgate Hotel, Cardiff's premier destination for meetings, conferences, gala dinners, weddings and special events. As one of our Hospitality Heroes, you will lead a talented team responsible for creating seamless and memorable experiences, ensuring every event is delivered to the highest standards while driving service excellence, team engagement and commercial success.

Responsibilities

• Lead and inspire the Conference & Events team to deliver outstanding service for conferences, banquets, weddings and special events
• Oversee the planning, set-up, delivery and breakdown of functions, ensuring every event exceeds guest expectations
• Manage departmental performance, budgets, payroll and operational efficiencies to achieve financial targets
• Recruit, train, coach and develop team members, creating a positive and engaging working environment
• Monitor guest feedback, resolve concerns professionally and continuously improve the guest experience
• Work closely with the Hotel Manager and wider hotel teams to drive service standards, innovation and business success
• Ensure compliance with all health & safety, food safety and licensing regulations
• Maintain a visible presence across all Conference & Events areas, leading by example and supporting the team operationally when required

Qualifications and Requirements

• Proven experience in a Conference & Events, Banqueting or Food & Beverage management role within a high-volume, quality-focused hospitality environment
• Outstanding leadership, coaching and people management skills with a passion for developing teams
• Strong commercial awareness, including experience managing budgets, payroll, forecasting and cost control
• Excellent communication and organisational skills, with the ability to build positive relationships across departments
• A hands-on management style with a commitment to delivering exceptional guest experiences and operational excellence
• Level 3 Food Safety qualification (or equivalent) and a sound understanding of licensing, health & safety and compliance requirements

Why join The Parkgate Hotel?

This role offers the opportunity to lead one of Cardiff's most exciting events operations within a luxury hotel setting. From elegant weddings and prestigious corporate events to large-scale banquets and celebrations, you'll play a key role in creating memorable experiences while developing a high-performing team and making a real impact on the guest journey. If you're a passionate hospitality professional ready for your next challenge, we'd love to hear from you.

Be Recognised And Rewarded

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow With Us

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day