Conference & Events Assistant

The Hut Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and innovative global ecommerce group as a Conference & Events Assistant. This exciting role involves creating memorable guest experiences at prestigious venues, ensuring every detail is perfect from room setup to guest interactions. You'll thrive in a fast-paced environment, working with a passionate team dedicated to excellence. Enjoy fantastic benefits and the opportunity to grow within a company that values diversity and inclusivity. If you're ready to elevate your career and make a real impact, this is the place for you!

Benefits

Fantastic bedroom rates for yourself and friends & family

20% off dining at the hotel

50% off dining at Hale Country Club & Spa

Discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement increasing with service

Meals provided when on duty

Qualifications

• Experience in food and beverage service and customer interactions.
• Ability to work under pressure and maintain professionalism.

Responsibilities

• Prepare rooms for conferences and events, ensuring high standards.
• Welcome guests and manage customer orders with excellent service.
• Maintain cleanliness and compliance with health and safety regulations.

Skills

Customer Service

Food and Beverage Knowledge

Ability to Work Under Pressure

Self-Motivation

Job description

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Conference & Events Assistant (Operational Role)

We are currently recruiting for an experienced Conference & Events Assistant to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the Role

• Prepare rooms for conference guests, may include but is not limited to: placement of furniture, preparation and placement of welcome package, testing AV equipment, etc.
• Set up rooms for large events (Weddings, Birthday parties, Corporate Events)
• Prepare set ups for tables and/or rooms
• Prepare equipment (tables, chairs etc.), cutlery, crockery and glassware for upcoming events
• Keep inventory of conference supplies
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships

Requirements

• Able to work under pressure
• Previous experience and knowledge of food and beverage
• Great attitude towards work & colleagues
• Desire to learn new skills
• Experience working in a diverse environment
• Self-motivated

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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* This is very operational role. It does NOT involve any office work, planning of events or admin. Do you understand?