Conference and Events Coordinator

TN United Kingdom; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a Conference and Events Coordinator to join their vibrant team in Leeds. This exciting role involves managing event inquiries, conducting tours, and ensuring exceptional customer satisfaction. With a focus on organization and communication, you will play a key role in creating memorable experiences for guests. The company offers a supportive culture, competitive salary, and a range of perks including discounted hotel rates and a sales incentive program. If you thrive in a dynamic environment and are passionate about hospitality, this is the opportunity for you.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Exceptional attention to detail and a positive attitude are essential.
• Ability to remain calm under pressure with excellent multitasking skills.

Responsibilities

• Handle incoming Conference and Event enquiries from start to finish.
• Conduct show rounds and tours for prospective clients.
• Ensure smooth running of events by coordinating details with the Operations Team.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Organizational Skills

Education

Previous Experience in Hospitality

Job description

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Conference and Events Coordinator, Leeds

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Client:

RBH

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ab8368b5aa6

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The Met Hotel Leeds , King Street, Leeds, West Yorkshire, LS1 2HQ

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom; If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!

We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations.

If you have a flair for organisation with great communication skills and can turn ideas into reality, then this varied and exciting role could be the role for you.

What you'll be doing...

Reporting to the Cluster Head of Reservations, Groups, Meeting and Events Manager, you can expect your working day to include the following.

• Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
• Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
• Liaising with clients, to understand their requirements, and ensure they have the best possible experience in the run up to their event.
• Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event.
• Exceeding customers’ expectations and being motivated to continually develop service levels.
• Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
• Obtain client feedback and make appropriate changes for improvements.
• Driving sales activities through strategic planning and client engagement.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Conferencing and Events Coordinator you will need the following qualities and skills.

• Have a positive ‘can do’ attitude
• Be willing to learn and show that they care.
• Exceptional attention to detail
• You will be able to remain calm under pressure with excellent telephone manner with the ability to multitask

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Previous experience within a similar role is preferable but full training is provided.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year
• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

The Met Hotel Leeds King Street, Leeds, West Yorkshire, LS1 2HQ

• Job Ref RBH14611
• Branch The Met Hotel Leeds
• Location Leeds
• Salary/Benefits £24,785 per annum + Incentive program + Great Company Perks!
• Contract type Permanent
• Hours Full Time
• Shift pattern Working 5 days over 7 normally Monday to Friday
• Hours per week 40
• Date posted 02/08/2024
• Closing date 17/09/2024

Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.

Designed by local architects Chorley & Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.

At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.

Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.

Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.