Conference and Events Supervisor

Hilton; Burton upon Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

EAP access

Job summary

Hilton is seeking a Conference & Events Supervisor at a property near Burton upon Trent. You’ll oversee the seamless execution of daily banquet operations and deliver memorable guest experiences. Join a high performing team with 228 bedrooms, in-house F&B, and extensive meeting spaces.

You’ll lead event setup, coordinate with hotels teams, and ensure safety and quality standards are upheld. This role requires hands-on leadership of banquet staff, scheduling, and collaboration across departments

Qualifications

• A passion for hospitality and guest satisfaction.
• Proven ability to lead teams in a fast-paced events environment.
• Commitment to safety, compliance, and quality standards.

Responsibilities

• Delight guests with upbeat, friendly interactions and proactive service.
• Supervise and execute events from breakfasts to galas.
• Oversee venue setup with linens, silverware, and chinaware.
• Coordinate with Food & Beverage, Event Services, and Operations teams.
• Oversee event breakdown and storage of equipment.
• Manage banquet staff, scheduling, and coaching.
• Ensure health, safety, sanitation, and alcohol awareness compliance.

Skills

Leadership

Integrity

Teamwork

Ownership

Guest service

Job description

Conference & Events Supervisor

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a conference & events supervisor, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high performing team, creating a home from home for our leisure guests, world class sport teams and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acres of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Supervise execution of events: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
• Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping
• Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
• Manage team performance: Oversee banquet staff, including scheduling, supervision, coaching, and recognition
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.