Cluster Groups, Conference and Events Coordinator

Hilton; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Incredible travel perks – 110 nights/2

ESPP – 15% discount on Hilton shares

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Location varies by role

Job summary

Hilton London Watford is seeking a Cluster Groups, Conference and Events (GCE) Coordinator to provide essential administrative control and support for commission handling, billing, POs, reporting and auditing.

You’ll collaborate with Sales and Reservation teams to ensure data accuracy in Delphi and keep the PMS current for commissionable rates, while supporting e-commerce activities and general admin tasks.

Qualifications

• Experience handling commission processes, billing, POs and reporting.
• Ability to maintain strong controls and financial accuracy in a hotel setting.
• Experience liaising with sales/reservation teams and auditing/compliance functions.

Responsibilities

• Ensure strong financial management and robust controls for Commission Processes.
• Liaise with C&E Sales and Reservation teams to monitor data accuracy in Delphi.
• Produce Delphi reports as directed by GCE Director or Cluster Commercial Director.
• Ensure PMS is current for Commissionable Rates.
• Prepare month-end accruals for unpaid commissions.
• Handle inquiries related to billing/commission per policy.
• Track office stationaries and arrange ordering.
• Assist QA and Health & Safety audit administration.
• Handle Birchstreet Purchase Orders.
• Manage client giveaway items and merchandise tracking.
• Maintain strong hotel and local area product knowledge.

Skills

Financial management

Billing processes

Data accuracy

Purchasing coordination

Administrative support

Communication with teams

Audit/compliance

Vendor liaison

Product knowledge

Tools

Delphi

Birchstreet

Property Management System

Job description

Exceptional Hospitality Starts with You

As a Cluster Groups, Conference and Events (GCE) Coordinator, you will not only provide administrative control and support processes for the hotel, including but not limited to commission handling, billing, purchase orders, reporting, auditing, e-commerce activities, and general administrative tasks- but you will also help spread the light and warmth of hospitality by delivering memorable experiences that enhance every guest's stay.

Job Description

As a Cluster Groups, Conference and Events (GCE) Coordinator, you will not only provide administrative control and support processes for the hotel, including but not limited to commission handling, billing, purchase orders, reporting, auditing, e-commerce activities, and general administrative tasks- but you will also help spread the light and warmth of hospitality by delivering memorable experiences that enhance every guest's stay.

Responsibilities

Here's what you'll do during a typical day:

• Ensure strong financial management and maintain robust controls for Commission Processes.
• Liaise with the C&E Sales and Reservation teams to monitor and control the accuracy of data recorded in Delphi.
• Delphi reports – as directed by GCE Director or Cluster Commercial Director.
• Ensure Property Management System is current and accurate for Commissionable Rates.
• Prepare Month end accruals for the accurate provision of Unpaid Commission.
• Deal with all incoming enquiries and correspondences of from clients, guests, companies and/or agents in regards to their billing/commission, whilst following established company and hotel policies.
• Office Stationary tracking and ordering.
• Look after various audit administrations, such as QA, Health & Safety, etc.
• Birchstreet Handling (e.g. Purchase Orders).
• Client Giveaway Items & Merchandise Handling (e.g. ordering stock, liaising with relevant departments, updating tracker).
• Maintain a high level of product knowledge about the hotel and local area.

Work Location: Hilton London Watford

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.