Conduct Risk Manager - Insurance & Customer Outcomes

Apollo; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

31 days annual leave

Private medical insurance

Non-contributory pension

Job summary

Apollo is strengthening its conduct risk capability and we are seeking a Conduct Manager to embed our approach to customer outcomes, product governance and conduct risk.

This second line role partners closely with underwriting, claims, delegated authority and operations to provide pragmatic advice, oversight and constructive challenge while ensuring regulatory requirements support good customer outcomes and are commercially prudent.

Qualifications

• Experience in conduct risk, compliance, governance or customer-outcome focused roles within Lloyd's or wider insurance.
• Knowledge of Consumer Duty, product governance, fair value, complaints.
• Understanding of Lloyd's, FCA and PRA regulatory expectations.
• Ability to analyse management information and translate insight into actions.

Responsibilities

• Provide conduct risk advice and challenge across underwriting, claims, delegated authority and operations.
• Support ongoing development of Apollo's conduct risk framework, ensuring practicality and proportion.
• Lead product governance activities: reviews, target markets, fair value, distribution oversight.
• Monitor conduct risk indicators and customer outcomes data for trends and improvements.
• Oversee complaints and delegated authority from a conduct perspective and drive remediation.
• Produce conduct reporting for committees and senior stakeholders on risks and outcomes.
• Support regulatory engagement and thematic reviews related to conduct risk.
• Promote a strong conduct culture via training and continuous improvement.

Skills

Conduct risk

Compliance

Governance

Customer outcomes

Stakeholder management

Regulatory reporting

Job description

Apollo is strengthening its conduct risk capability and we are seeking a Conduct Manager to embed our approach to customer outcomes, product governance and conduct risk.

This second line role partners closely with underwriting, claims, delegated authority and operations to provide pragmatic advice, oversight and constructive challenge while ensuring regulatory requirements support good customer outcomes and are commercially prudent.