Conduct Risk Manager – Hybrid & Flexible

Apollosyndicate1969; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

31 days’ annual leave

Non-contributory pension

Private medical insurance

Job summary

Apollo is strengthening its conduct risk framework and we’re looking for a Conduct Manager to shape customer outcomes, product governance and conduct risk across the business. This second-line role partners with underwriting, claims, delegated authority and operations to provide pragmatic advice, oversight and constructive challenge.

You’ll help ensure regulatory requirements are applied in a way that supports good outcomes while remaining commercially proportionate.

Qualifications

• Experience in conduct risk, compliance, governance or customer outcome-focused roles.
• Knowledge of Consumer Duty, product governance, fair value, complaints and broader conduct risk requirements.
• Understanding of Lloyd's, FCA and PRA regulatory expectations.
• Ability to analyse management information and translate insight into meaningful actions and recommendations.
• Strong stakeholder management skills and confidence providing advice and constructive challenge.
• Experience preparing reporting, papers or guidance for committees and senior stakeholders.
• Pragmatic judgement with a balanced approach to commercial objectives, customer outcomes and regulatory requirements.

Responsibilities

• Provide conduct risk advice, oversight and constructive challenge across underwriting, claims, delegated authority and operational teams.
• Support the ongoing development and operation of Apollo's conduct risk framework, ensuring it remains practical, proportionate and aligned with regulatory expectations.
• Lead and support product governance activities including product reviews, target market assessments, fair value assessments and distribution oversight.
• Monitor conduct risk indicators, customer outcome data and management information, identifying trends, issues and opportunities for improvement.
• Oversee complaints and delegated authority arrangements from a conduct perspective, supporting effective issue identification, escalation and remediation.
• Produce conduct reporting and insights for committees and senior stakeholders, covering emerging risks, customer outcomes and regulatory developments.
• Support regulatory engagement, thematic reviews and assurance activities relating to conduct risk and customer outcomes.
• Promote a strong conduct culture through training, guidance and continuous improvement initiatives across the business.

Skills

Conduct risk

Regulatory knowledge

Stakeholder management

Reporting for committees

Advisory & challenge

Consumer Duty knowledge

Product governance

Lloyd's/FCA/PRA experience

Job description

Apollo is strengthening its conduct risk framework and we’re looking for a Conduct Manager to shape customer outcomes, product governance and conduct risk across the business. This second-line role partners with underwriting, claims, delegated authority and operations to provide pragmatic advice, oversight and constructive challenge.

You’ll help ensure regulatory requirements are applied in a way that supports good outcomes while remaining commercially proportionate.