Concierge (Ray House 10hrs)

Connection Support; Northampton; On-site; GBP 14,000 - 17,000; Part time

Job summary

Connection Support in Northampton is recruiting a concierge to join our Supported Accommodation Service. You will be the first point of contact, welcoming residents and visitors, handling enquiries and helping maintain a safe, well‑managed environment.

You will have experience in front‑of‑house or customer‑facing roles, with safeguarding knowledge and an ability to manage challenging situations. The role is part-time, 10 hours per week, with Saturday and Sunday shifts from 15:00 to 20:00.

Qualifications

• Experience in front-of-house, concierge, security or customer-facing roles.
• Ability to manage challenging situations, including conflict resolution.
• Experience carrying out administrative duties, record keeping and handling enquiries.
• Knowledge of safeguarding practices and health & safety legislation.
• Understanding of safeguarding in supported accommodation or similar environments.

Responsibilities

• Welcome residents, visitors and staff as first point of contact.
• Maintain a safe, welcoming and well‑managed front-of-house environment.
• Manage enquiries and contribute to a responsive, supportive service for residents.

Skills

Front-of-house

Concierge

Security

Customer-facing

Conflict resolution

Administrative duties

Record keeping

Safeguarding

Health and safety

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you're not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch Email: [e-mail]

Are you passionate about making a difference in reducing homelessness?

Whether it's due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we'll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a concierge to join our Supported Accommodation Service in Northampton.

About the Service

Ray House provides accommodation, support and advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.

The impact you will have

You will play a vital role in creating a safe, welcoming and well-managed environment for residents, visitors and staff. As the first point of contact within the service, you will help ensure individuals feel supported, respected and able to access the right assistance when needed.

Through effective front-of-house support, strong professional relationships and a proactive approach to health and safety, you will contribute to the smooth day-to-day running of the service. Your work will help maintain a secure and supportive environment, promote resident wellbeing, and ensure the service operates to a high standard.

Contract Details

Contract: Permanent

Hours: Part time, 10 hours per week

Shift: 15.00 - 20.00pm Saturday and Sunday

Closing date: Wednesday 7th October

Introduction calls: Monday 12th to Wednesday 14th October

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interview Dates: Monday 19th and Wednesday 21st October

About you

You will be approachable, reliable and confident in working within a busy, people-focused environment. With a calm and professional manner, you will be able to build positive relationships, manage challenging situations and contribute to creating a safe and welcoming service for residents and visitors.

You will have:

• Experience of working in a front-of-house, concierge, security or customer-facing role.
• Experience of managing challenging situations, including conflict resolution or supporting distressed individuals.
• Experience of carrying out administrative duties, including record keeping and handling enquiries.
• Knowledge of safeguarding practices and relevant health and safety legislation and procedures.
• Understanding of health and safety practices within supported accommodation or a similar environment.

You will be proactive, observant and able to work both independently and as part of a wider team, ensuring the service remains safe, supportive and responsive to residents’ needs.

Please note:

As part of the application process, you will be asked a small number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, you may receive a regret email.

We appreciate that everyone's experience is unique. If you believe your application has been assessed incorrectly, or you would like us to review your application further, please contact the Recruitment Team at [e-mail] and we will be happy to review.

What we offer in return

We have been named one of the UK's top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days' annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.