Concierge Porter

Rudding Park; Harrogate; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Evening and weekend enhanced pay

Service charge up to £5,000 per year

Company sick pay (up to 4 weeks)

Discounts on spa, dining and room rate

Job summary

Rudding Park in Harrogate, UK, is seeking enthusiastic and energetic people to join our guest services team. The role focuses on delivering outstanding service, welcoming guests, and supporting busy peak times with a friendly, professional demeanor.

Candidates should have excellent English, a confident telephone manner, and prior experience in a 4-star hotel environment. Proficiency with computer systems and MS Office is preferred, plus a willingness to learn about local attractions and travel

Qualifications

• Experience in working in a 4 star hotel or similar
• Excellent spoken and written English
• Confident telephone manner
• Excellent numerical and written skills
• Knowledge of computer systems and Microsoft Office programmes, including Word and Excel
• Knowledge of Harrogate and surrounding areas is beneficial

Responsibilities

• Welcome guests to the hotel and carry their luggage
• Manage guest expectations and go the extra mile at all times
• Provide support for all busy peak time
• Escort lodge arrivals to the lodge and explain facilities
• Show guests to their bedrooms and explain facilities
• Be aware of daily events and guest arrivals to support service
• Ensure guest requests are carried out promptly
• Read function sheets and memo files at shift start

Skills

Customer service

English fluency

Telephone etiquette

IT literacy

Microsoft Word/Excel

Harrogate area knowledge

Education

High school diploma or equivalent

Tools

Computer systems

POS systems

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Role Overview

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces. To be responsible for the day-to-day operations of the Hotel and House Receptions providing the highest level of service to guests at all times.

What We Are Looking For

• Passionate about providing our guests with the best service
• Genuinely care about the guest experience
• Empathetic and a caring, passionate personality
• Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
• Have experience of working in a 4 star hotel or similar
• Have excellent spoken and written English.
• Possess a confident telephone manner
• Possess excellent numerical and written skills
• Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
• A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
• Offer a warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and trustworthy.

Key Responsibilities

• Welcome guests to the hotel and carry their luggage
• Manage guest expectations and go the extra mile at all times
• Provide support for all busy peak time
• Champion Guest Gossip and ensure that all bits of information regarding a guest is placed on their profile
• Arrange taxi, give directions, take messages
• Ensure that all public areas are of the standard expected undertaking any housekeeping duties as required
• Delivery newspapers to the lodges, hotel bedrooms
• Escort lodge arrivals to the lodge and explain facilities
• Show our guests to their bedrooms and explain points of interest and bedroom facilities
• Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park
• Ensure that guest requests are carried out at all times in a timely manor
• On arrival on your shift, read the function sheets, fact sheet, memo file

What We Can Offer You

• Enhanced pay for Evening and Weekends
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes with our very own dedicated Learning and Development Manager
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy Caring and understanding about another person's perspective or circumstance Collaboration Working as a team, listening and supporting each other to reach our collective goal Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face Trust Honest, reliable and accountable do what we say we'll do Passion A love for doing what we do, and doing it with positivity and enthusiasm.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.