Concierge Officer

Wolverhampton Homes; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage

Cycle-to-work scheme

My Learning Hub

Job summary

Wolverhampton Homes is seeking a reliable Concierge Officer to provide a visible, helpful presence across flatted estates. You’ll carry out safety checks, keep communal areas clean, and support residents with day-to-day enquiries to ensure a welcoming, safe environment.

The role emphasizes excellent customer service, independent workload management, and a flexible, proactive attitude to assist vulnerable customers and coordinate with partners.

Qualifications

• Experience delivering excellent customer service.
• Confident communication and relationship-building with customers.
• Pride in maintaining high standards of work.
• Ability to work independently and manage workload.
• Positive, reliable and flexible approach to work.

Responsibilities

• Carrying out routine inspections of communal areas and reporting repairs, hazards and fire safety concerns.
• Cleaning and maintaining communal areas to a high standard.
• Removing hazards and helping estates stay safe and welcoming.
• Clearing refuse chutes and responding to chute blockages.
• Providing a visible, professional and supportive presence for customers.
• Responding to customer enquiries and requests for assistance.
• Supporting vulnerable customers and signposting to relevant services.
• Reporting and monitoring anti-social behaviour and tenancy concerns.
• Working with colleagues and partner organisations to resolve issues for residents.

Skills

Customer service

Communication

High standards

Independence

Flexibility

Job description

We're looking for a reliable and customer-focused Concierge Officer. This is a hands-on frontline role where you'll help ensure our customers live in a clean, safe and secure environment. Working across our flatted estates, you'll provide a visible presence, carry out fire safety and building checks, monitor communal areas and support customers with day-to-day enquiries and concerns. No two days are the same. You could be carrying out estate inspections, cleaning communal areas, clearing refuse chutes, removing hazards, supporting vulnerable customers, reporting repairs, or working with colleagues and partner agencies to address issues affecting residents and communities. Your visible presence will help ensure our buildings remain welcoming, well-maintained and safe for everyone who lives there.

What you’ll be doing:

• Carrying out routine inspections of communal areas and reporting repairs, hazards and fire safety concerns.
• Cleaning and maintaining communal areas, both internal and external, to a high standard.
• Removing hazards and helping to keep estates safe, clean and welcoming.
• Clearing refuse chutes and responding to chute blockages.
• Providing a visible, professional and supportive presence for customers.
• Responding to customer enquiries and requests for assistance.
• Supporting vulnerable customers and signposting them to appropriate services where required.
• Reporting and monitoring anti-social behaviour and tenancy‑related concerns.
• Working closely with colleagues and partner organisations to help resolve issues affecting residents and neighbourhoods.
• Contributing to the overall safety, security and appearance of our estates and buildings.

We’re looking for someone who:

• Has experience of delivering excellent customer service.
• Can communicate confidently and build positive relationships with customers.
• Takes pride in maintaining high standards.
• Can work independently and manage their workload effectively.
• Has a positive, reliable and flexible approach to work.

We offer a range of great benefits, including:

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation: We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.