Concierge - Luggage Porter

Splendid Hospitality; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Splendid Hospitality is seeking a friendly Luggage Porter to warmly welcome guests and ensure smooth arrivals and departures.

As part of the Concierge team, you will assist with luggage, escort guests to rooms, share local recommendations, and work with colleagues to deliver memorable service. If you enjoy meeting people and taking pride in going the extra mile, we'd love to welcome you to our team.

Responsibilities

• Assist guests with luggage and deliver a smooth arrival and departure experience.
• Escort guests to their rooms and ensure overall guest comfort.
• Provide local recommendations and answer questions about the hotel and area.
• Collaborate with Concierge team and hotel colleagues to maintain exceptional service.

Job description

Imagine being the friendly face that creates memorable first and last impressions for every guest who walks through our doors.

As a Luggage Porter, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. Working as part of our Concierge team, you'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay.

You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service at every opportunity.

If you enjoy meeting new people, take pride in going the extra mile and thrive in a role where no two days are the same, we'd love to welcome you to our team.