Concierge, Eaton Square

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to join their team in one of London's prestigious residential areas. In this customer-facing role, you will be the face of the team, responsible for building relationships and ensuring customer satisfaction. You will manage communications, oversee maintenance tasks, and collaborate with various teams to enhance the customer experience. This role offers the opportunity to thrive in a dynamic environment while playing a vital part in maintaining the high standards expected by residents. If you have a passion for service and a commitment to excellence, this position is perfect for you.

Qualifications

• Experience in a high-end customer-focused position, ideally in a concierge role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver concierge services for properties, ensuring high customer satisfaction.
• Act as the first point of contact for customers, keeping them informed.

Skills

Customer Service Experience

Communication Skills

Interpersonal Skills

Maintenance Understanding

Job description

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Working in one of London’s most prestigious residential garden squares, this role will allow you to have daily interactions with some of our key, high-profilecustomers and really own these relationships on a daily basis. Thriving in a customer facing role, you will be the first point of contact for our customers on Eaton Square, highly visible and the face of the Eaton Square team.

You will put the customer at the heart of all you do and will enjoy the direct exposure and interactions with our customers within the allocated portfolio, building trust, and prioritising tasks which you will see through to a resolution.

Key Responsibilities

• Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.
• Owning customer communication within the buildings, keeping your customers informed on any issues as required.
• Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.
• Building trust with our customers, capturing important feedback from our customers
• Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.
• Building Inspections, ensuring safety and security at all times
• Proactively manage the gardens, and working with our Garden Landscape team
• Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals

Work Rota

The Concierge service is to be provided on a rota basis, averaging 40 per week over a 1 month period, but may need to be changed in order to deliver the required service levels:

• A working day is defined as 8am – 6pm, including 1 hour lunch break and 2 x 30-minute breaks

Key requirements

• Experience in a high-end and customer focussed position, ideally in a concierge type role.
• Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.
• Excellent communication and interpersonal skills
• Some basic understanding of maintenance tasks
• Work as part of a team to deliver customer requirements
• Enhanced DBS check
  

We want you to have every opportunity to show us your strengths. There are adjustments available for our process