Concierge (Days)

Ballymore; City Of London, Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in residential management seeks a Concierge to provide exceptional service to residents in a secure environment. Responsibilities include managing resident inquiries, coordinating with security, and ensuring the safety of the estate. The right candidate will demonstrate strong communication skills and the ability to multitask while delivering a professional service.

Qualifications

• Polite, confident, and patient demeanor.
• Ability to multitask and manage time effectively.
• Strong verbal and written communication skills.

Responsibilities

• Provide quality service to residents and handle individual requests efficiently.
• Assist with the security of residents and the building, ensuring safety.
• Manage resident enquiries via in person, email, or telephone professionally.

Skills

Communication skills

Multitasking

Confidence

Patience

Job description

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Hours: 42 per week, 4 on 4 off, days (7am - 7pm)

Your new responsibilities:

• Provide quality service to residents and handle individual requests efficiently and promptly.
• Assist with the security of residents and the building, ensuring safety for all residents and visitors.
• Handle requests & enquiries to the Concierge Department via in person, email, or telephone professionally and timely.
• Accept and issue resident parcels.
• Greet residents, guests, and clients professionally, demonstrating a stand-to-greet service.
• Maintain smooth communication systems within the estate (telephone, radios, intercom, b. Life).
• Ensure access is restricted to authorized persons only.
• Issue visitor parking permits and explain onsite parking procedures.
• Coordinate with security staff and communicate any concerns or relevant information.
• Work with cleaning staff regarding rubbish removal and follow operating procedures.
• Report security, health and safety issues, incidents, or complaints accurately.
• Safeguard security keys, following SOPs, and issue keys only to authorized personnel/residents with proper approval.
• Participate in cross-training with other resort departments.
• Respond to resident enquiries via the b. Life system, ensuring ticket time constraints are met.
• Manage residents’ dry cleaning/laundry, completing necessary paperwork.
• Audit estate and apartment keys during night shifts, follow up on missing keys.
• Proactively address maintenance and cleaning issues within the estate.
• Maintain a safe environment for all estate occupants.
• Handle data securely, comply with GDPR, and lock PCs when unattended.
• Report accidents and record in the accident book as needed.
• Control lobby lighting timings appropriately.
• Handle high-pressure situations calmly, especially during queuing or complex issues.

What you need to succeed:

• Polite, confident, and patient demeanor.
• Ability to multitask and manage time effectively.
• Strong verbal and written communication skills.

Ballymore operates as an equal opportunities employer.