Concierge Call Handler - Colchester

TN United Kingdom; Colchester; On-site; GBP 23,000 - 24,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Concierge Call Handler. In this pivotal role, you will manage a high volume of inbound and outbound communications, ensuring exceptional service delivery to clients. Your organizational skills and ability to thrive under pressure will be key as you handle client registrations, property bookings, and administrative tasks. The company offers a competitive salary, uncapped commission, and dedicated training from day one, making this an exciting opportunity for those looking to advance their careers in a vibrant environment.

Benefits

Uncapped commission scheme

Participation in the Elevate scheme

Ongoing coaching and development opportunities

Qualifications

• Proficient in computer usage with excellent keyboard skills.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Handle high volume of inbound and outbound contacts via calls, webchat, and email.
• Register client details and forward to relevant teams.
• Book property valuations and complete administrative tasks.

Skills

Excellent telephone etiquette

Organisational skills

Time management skills

Customer service

Adaptability

Self-motivated

Job description

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Concierge Call Handler - Colchester, Colchester

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Client:

Location:

Colchester, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

5471033681b2

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Overview

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer "yes" to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

Video Testimonials:

Hear from some of our current staff members by clicking on the following link:

Rewards:

• Competitive basic salary ranging from £23,000 to £24,000 per year, depending on sales experience.
• Uncapped commission scheme in addition to the basic salary.
• Participation in the company Elevate scheme.
• Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

How to Apply: