Concierge Call Handler - Colchester

HAART; Colchester; On-site; GBP 23,000 - 24,000; Full time

Job summary

An established industry player is seeking dynamic individuals to join their concierge team in Colchester. This exciting role involves managing high volumes of inbound and outbound communications, ensuring exceptional customer service while collaborating with team members to maintain high service standards. You'll be responsible for registering client details, booking property valuations, and completing various administrative tasks. The company offers a competitive salary, uncapped commission, and dedicated training from day one, making it a fantastic opportunity for those looking to advance their careers in a supportive and thriving environment.

Benefits

Uncapped Commission

Dedicated Training

Ongoing Coaching

Career Development Opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Excellent organizational and time management skills.

Responsibilities

• Handle a high volume of inbound and outbound contacts via calls, webchat, and email.
• Register client details and book property valuations.

Skills

Telephone Etiquette

Organizational Skills

Time Management

Customer Service

Adaptability

Self-Motivation

Pressure Handling

Tools

Computer Skills

Job description

Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?

Position: Concierge Call Handler

Location: Colchester

Introduction: We're looking for dynamic individuals to join our concierge team in Colchester.

Role Overview:

As a member of our concierge team, your responsibilities will include:

1. Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
2. Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
3. Booking property valuations.
4. Completing various administrative tasks for our network of branches including data input.
5. Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer "yes" to the following statements:

1. I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
2. I possess excellent telephone etiquette.
3. I am resilient and can work effectively under pressure and within deadlines.
4. I thrive in competitive environments.
5. I have exceptional organisational and time management skills.
6. I am proficient in computer usage, with excellent keyboard skills.
7. I have a proven track record of delivering outstanding customer service.

Rewards:

1. Competitive basic salary ranging from £23,000 to £24,000 per year, depending on sales experience.
2. Uncapped commission scheme in addition to the basic salary.
3. Participation in the company Elevate scheme.
4. Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

How to Apply:

To apply for this position, please click on the link or email your CV to [e-mail].

Location and Working Hours:

1. The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.
2. You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.

Finer Details:

Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows.

We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division.

We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need:

1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
2. We’ll need evidence of your right to work in the UK, in the form of:

1. Passport/Birth Certificate

Equal Opportunities:

At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are. We support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.