Concierge Call Handler - Colchester

Spicerhaart Group Ltd.; Greater London, Colchester; On-site; GBP 23,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Concierge Call Handler in Colchester, where your communication skills and customer service excellence will shine. In this dynamic role, you'll manage a high volume of calls and web inquiries, ensuring clients receive top-notch service. With a competitive salary and uncapped commission, this position offers a fantastic opportunity for growth and development. Enjoy dedicated training from day one and be part of a supportive team that values your contributions. If you're ready to thrive in a fast-paced environment, this is the perfect role for you.

Benefits

Uncapped Commission

Dedicated Training

Career Development Opportunities

Qualifications

• Self-motivated and target-driven individual with excellent telephone etiquette.
• Proven track record of delivering outstanding customer service.

Responsibilities

• Handle high volume of inbound and outbound contacts via calls, webchat, and email.
• Register client details and arrange property viewings.

Skills

Telephone Etiquette

Customer Service

Organizational Skills

Time Management

Adaptability

Tools

Computer Skills

Job description

Overview

Are you an estate agent or letting agent of the future – let us help you achieve that goal in the next 2 years?

Position: Concierge Call Handler

Location: Colchester

Introduction: We're looking for dynamic individuals to join our concierge team in Colchester.

Role Overview:

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer "yes" to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

Video Testimonials:

Hear from some of our current staff members by clicking on the following link:

https://vimeo.com/949532366/29316ab109?share=copy

Rewards:

• Competitive basic salary ranging from £23,000 to £24,000 per year, depending on sales experience.
• Uncapped commission scheme in addition to the basic salary.
• Participation in the company Elevate scheme.
• Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

How to Apply:

To apply for this position, please click on the link or email your CV to [e-mail].

Location and Working Hours:

• The role will be based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.
• You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am to 6pm or Monday to Friday 11am to 8pm, with 1 in 3 Saturdays. When you work a Saturday, you will get a day off in lieu the following week.

Finer Details:

Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee, and Darlows.

We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

We are currently conducting our selection process using video software. To be eligible to proceed, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK, such as:
• Passport/Birth Certificate

We will also need:

• Proof of Address
• National Insurance

Equal Opportunities:

At Spicerhaart, variety makes our Company DNA come to life. We love people, and we love the differences that make each person unique. We support and encourage these differences to help you be your best. We are proud to be an equal opportunity employer and welcome all talented individuals to apply. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

If you have a disability or special need requiring accommodation, please inform our Talent Team, and we will assist you to the best of our ability, regardless of the size of your requirement.

To All Recruitment Agencies:

Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, employees, or any other company location. We are not responsible for fees related to unsolicited CVs from external agencies.

Privacy Policy:

We process your information in accordance with our Privacy Policy, available on our website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/