Concierge

Southampton Harbour Hotel; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a prestigious hotel in Southampton as a Concierge/Day Porter, where you'll assist the reception team with guest arrivals and departures, ensuring exceptional customer service. The role requires physical fitness and a friendly demeanor, with training provided. Enjoy benefits like career progression opportunities, discounts, and a vibrant working environment.

Benefits

Excellent progression opportunities

Competitive salary

Meals included while on duty

Hotel stay and F&B discounts

Employee Assistance Program

Stylish uniform provided

Qualifications

• Ability to carry luggage and support guest arrivals and departures.
• Previous hotel experience is desirable but not necessary.
• Must be over 21 years old and hold a full UK Driving license.

Responsibilities

• Support the reception team with guest logistics.
• Carry luggage and assist with arrivals and departures.
• Maintain a friendly and customer-focused attitude.

Skills

Customer service excellence

Physical fitness

Friendly personality

Flexibility

Job description

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Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…
We have a superb opportunity for a Concierege/Day Porter who will support the reception team with the arrival and departure of our guests. You will need to have a friendly and outgoing personality, a can-do attitude, a flexible approach to work and a passion for customer service excellence. Aspects of this job involve carrying luggage therefore physical fitness is essential. Previous experience of working in a hotel environment is desirable although not essential as fully training will be given Only those over the age of 21 can be considered for this role due to insurance purposes. A full UK Driving license is required. What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!