Customer Service Concierge

Travel Trade Recruitment; Greater Manchester; Remote; GBP 24,000 - 26,000; Full time

Job summary

A leading Online Travel Agency is seeking a Customer Service Consultant specializing in aftersales and customer service, with the aim of enhancing the customer experience. You will handle queries, cancellations, and upsell additional travel packages—all from the comfort of your home. An excellent salary and commission structure is offered, making this an attractive opportunity for those looking to pivot away from sales.

Benefits

Travel discounts

Additional bonuses for upselling

Qualifications

• Previous experience in a post-booking department of a travel company.
• Experience in a Travel Agency, Tour Operator, or Cruise company.
• Keen to move away from sales into service.

Responsibilities

• Taking calls and inquiries from customers who have booked holidays.
• Managing all cancellations, amendments, and special requests post-booking.
• Resolving customer queries and complaints.

Skills

Customer Service

Communication

Tools

Isell

Polar

Job description

Hugely successful Online Travel Agency specialising in Cruise is expanding due continued success and demand. If you have previous travel industry experience and prefer Aftersales and Customer Service, this is the perfect homebased opportunity for you! This is a varied role, incorporating cancellations, amendments, upselling and resolving any customer queries. If you are a Travel Consultant looking to move away from sales or already work with aftersales or customer service in travel, this could be your perfect role! Fully remote!

JOB DESCRIPTION:

- Taking calls and enquires from customers who have booked holidays

- Offer excellent customer service and resolve queries

- Managing all cancellations, amendments and special requests post-booking

- Selling ancillary products and add-ons to bookings

- Supporting and working with the admin & sales department

- Ensuring quality and accuracy of ticketing and invoicing

- Deal effectively with complaints, resolving the customers query

- Opportunities to upsell and earn commission in the region of £300 per month

EXPERIENCE REQUIRED:

Ideally you will have previous experience of working in a post-booking department of a travel company, or you will have previous experience in a Travel Agency, Tour Operator, or Cruise company and be keen to move away from sales and into service! Ideally you will have used Cruise/Travel systems like Isell and Polar.

THE PACKAGE:

You will be offered an excellent basic salary of up to £25,500k plus additional benefits, travel discounts and additional bonuses for up selling!

INTERESTED?

Please follow the instructions to apply and send your CV! For any questions, please call 0161 9236120 or [e-mail]