Concierge

JR United Kingdom; Southampton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Concierge team member to join their dynamic team. In this role, you will provide exceptional service to passengers and crews, handling various responsibilities from greeting to managing luggage. Ideal candidates will have a customer service background, a valid driving license, and a flexible work approach, ensuring all guests receive first-class treatment.

Benefits

25 days holiday per annum

Workplace pension scheme

Life assurance

Access to medical plans

Electric vehicle scheme

Annual complimentary bike maintenance

Free onsite parking

Cycle to work scheme

Employee Assistance Programme

Discounts at affiliated hotels

Qualifications

• Evidence of right to work in the UK.
• Previous experience in customer-facing role is essential.
• Ability to obtain a clear Criminal Record Check (CRC) for security clearance.

Responsibilities

• Ensure first-class hospitality for visitors and passengers.
• Greet passengers, manage luggage, and keep them informed about flights.
• Offer concierge services and assist with administrative duties.

Skills

Customer service

Concierge services

Flexibility

Education

Right to work in the UK

Full valid UK driving license

Job description

Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Manager.

Within this role, you will work as part of a team to:

• Ensure all visitors, including passengers, crews, and tenants/employees, always receive first-class hospitality.
• Greet passengers and crew at the door, identify their flight, accompany them to the lounge as required, and handle their luggage appropriately.
• Keep passengers waiting in the terminal informed about their flight status, guide them to the company vehicle when ready to board, and look after their luggage.
• Offer Concierge services to passengers and crews, ensuring their requirements are met or finding alternatives if needed.
• Facilitate the arrival and departure process for passengers, including checks by Government agencies (Immigration, Special Branch, Customs, VAT where appropriate).
• Perform administrative duties as required and assist the Operations/Reception team when needed.
• Demonstrate and encourage adherence to the company values of Proud, Passionate, Ambition, and Together in your daily role.
• Contribute to the company's goal of becoming an Employer of Choice and Responsibility by participating in volunteering opportunities.
• Adhere to the company’s policies, procedures, guidelines, and reporting channels, ensuring safety and high standards, including compliance with safety, environmental standards, legislation, and policies like UK Modern Slavery and GDPR.
• Support the team with ad hoc activities/tasks as reasonably requested.

About you

• Evidence of right to work in the UK.
• Previous experience in a customer-facing role.
• Full 5-year employment/educational history with no unaccounted-for gaps.
• Ability to obtain a clear Criminal Record Check (CRC) for the required security clearance.
• Ability to obtain and maintain a Farnborough Airport Driving Permit.
• Hold a full valid UK driving license or equivalent.
• Experience in delivering first-class customer service.
• Flexible approach and ability to work various shift patterns.
• Experience in airside driving.
• Customer-facing/Concierge experience.

What we can offer you

• 25 days holiday per annum (pro-rata for part-time), plus public holidays.
• Workplace pension scheme with enhanced employer contributions.
• Life assurance.
• Access to medical plans including private treatments (after probation).
• Electric vehicle scheme (after 9 months).
• Annual complimentary bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Access to Employee Assistance Programme and helpline.
• Discounts on accommodation at affiliated hotels and food/beverage at affiliated pubs.
• Additional perks like social events and employee offers.