Concierge

JR United Kingdom; Swindon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company at Farnborough Airport is seeking a Concierge team member to provide exceptional service to passengers and crews. This role involves greeting, assisting with luggage, and ensuring a seamless experience at the airport while adhering to safety standards and company values. Candidates should have strong customer service experience and a valid UK driving license, as well as the flexibility to work various shifts.

Benefits

25 days holiday per year (pro-rata for part-time), plus public holidays

Workplace pension with employer contributions

Life assurance

Medical plan including private treatments

Electric vehicle scheme

Annual complimentary bike maintenance

Free onsite parking

Cycle to work scheme

Employee Assistance programme

Discounts on accommodation and food

Qualifications

• Experience in customer-facing role is essential.
• Ability to obtain a clear Criminal Record Check (CRC).
• Flexibility to work across various shift patterns.

Responsibilities

• Ensure all visitors receive first-class hospitality.
• Greet passengers, accompany them, and handle luggage.
• Facilitate arrival and departure processes for passengers needing government checks.

Skills

Customer service

Hospitality

Flexibility

Driving

Education

Full valid UK driving license

Job description

Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Manager.

Within this role, you will work as part of a team to:

1. Ensure all visitors, including passengers, crews, and tenants/employees, receive first-class hospitality.
2. Greet passengers and crew at the door, identify their flight, accompany them to the lounge as required, and handle luggage appropriately.
3. Keep passengers waiting in the terminal informed about their flight status and guide them to the company vehicle when ready to board, ensuring their luggage is looked after.
4. Offer Concierge services to passengers and crews, meeting their requirements or finding alternatives.
5. Facilitate arrival and departure processes for passengers needing checks by Government agencies (Immigration, Customs, VAT, etc.).
6. Perform administrative duties when required and assist the Operations/Reception team as needed.
7. Demonstrate and encourage adherence to the company values of Proud, Passionate, Ambition, and Together in daily activities.
8. Contribute to the company's goal of becoming an Employer of Choice by participating in volunteering opportunities where possible.
9. Adhere to the company's policies, procedures, and safety standards, including legislation and environmental standards, and manage occupational risks.
10. Support the team with ad hoc activities/tasks as reasonably requested.

About you

1. Evidence of right to work in the UK.
2. Experience in a customer-facing role.
3. Full 5-year employment/educational history with no unaccounted gaps.
4. Ability to obtain a clear Criminal Record Check (CRC) for security clearance.
5. Ability to obtain and maintain a Farnborough Airport Driving Permit.
6. Hold a full valid UK driving license or equivalent.
7. Experience in delivering first-class customer service.
8. Flexibility to work across various shift patterns.
9. Airside driving experience.
10. Customer-facing/Concierge experience.

What we can offer you

• 25 days holiday per year (pro-rata for part-time), plus public holidays.
• Workplace pension with employer contributions.
• Life assurance.
• Medical plan including private treatments (post-probation).
• Electric vehicle scheme (after 9 months).
• Annual complimentary bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Employee Assistance programme and helpline.
• Discounts on accommodation and food at affiliated establishments.
• Additional perks like social events and employee offers.