Concierge

JR United Kingdom; London; On-site; GBP 30,000; Full time

Job summary

A high-end residential property management firm is seeking a dedicated Relief Porter/Concierge to join their team in Central London. This exciting role involves meeting residents, managing keys, and ensuring top-notch customer service across multiple sites. Ideal candidates will have at least a year of experience in a similar role and a passion for hospitality. The position offers a flexible schedule covering 35 hours per week, with opportunities for training in areas like Mental Health and First Aid. Join a company that values growth and invests in its employees!

Benefits

Mental Health Training

First Aid Training

Career Growth Opportunities

Qualifications

• 1+ years' experience in Residential Concierge or Hospitality.
• Strong written and verbal communication skills.

Responsibilities

• Meeting and greeting residents and guests.
• Performing building checks and managing keys.
• Reporting Health and Safety concerns.

Skills

Customer Service

Communication Skills

Basic DIY Skills

Flexibility

Tools

Microsoft Word

Microsoft Outlook

Job description

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Dove & Hawk are working in partnership with a high-end residential Property Management firm in Central London. They are currently in the process of adding a full-time, permanent Relief Porter/Concierge to the team in order to provide holiday and absence cover across the Prime Central London portfolio. This role would suit someone who has at least a year's prior experience working in a Residential Concierge/Hospitality role:

Duties/Functions of the role:

1. Meeting and greeting residents and their guests on arrival.
2. Attending to residents and visitors’ needs and wants within reasonable expectations.
3. Opening doors, carrying parcels and suitcases.
4. Assisting management with maintaining records and daily administration.
5. Reporting any Health and Safety concerns to the General Manager and Deputy Manager.
6. Checking vacant flats on a weekly basis, which includes running the taps and appliances, checking for leaks and any other potential problems, taking meter readings, and noting maintenance issues.
7. Ensuring timely communication with residents, contractors, and management via email/phone.
8. Performing daily/weekly/monthly building checks.
9. Managing communal keys, apartment keys, and parcels.
10. Carrying out basic DIY as required, such as changing light bulbs or fuses.
11. Overseeing tradesmen working on site.
12. Maintaining a high level of security measures at the property.

Requirements of the role:

1. At least 1+ years' experience working as a Residential Concierge or within Hospitality as a Porter.
2. Flexibility to cover 35 hours per week over multiple Central London sites.
3. Passion for Customer Service.
4. Excellent written and verbal communication skills.
5. Good level of computer skills including Microsoft Word and Outlook.
6. Good understanding of how to build and maintain strong working relationships.

Salary Budgets: £29,400pa, IOSH, Mental Health & First Aid Training funded.

Required Hours: 35 hours per week on Shift Patterns, covering holidays and absences given 1 month in advance (day and night shifts).

If you are an experienced Concierge looking to join a business that invests and promotes from within, then apply for this role immediately, or contact Matthew Squirrell at Dove & Hawk, remembering to quote vacancy reference: 11081.