Senior Concierge

One Aldwych; Greater London; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Competitive salary and service charge

Complimentary experiences: overnight &

Food & Beverage discounts

Job summary

One Aldwych, a luxury independent hotel in Covent Garden, London, is seeking a Senior Concierge to support the Head Concierge and lead the team in delivering exceptional guest service.

You will use extensive knowledge of London to arrange reservations, transportation, theatre tickets, tours and bespoke guest itineraries, ensuring every interaction reflects the hotel’s highest standards.

Join us to contribute ideas, grow your career and be part of a revered luxury brand.

Qualifications

• Previous Concierge experience in a luxury 5-star hotel.
• Exceptional customer service and guest engagement skills.
• Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.
• Excellent written and spoken English.
• Full, clean UK driving licence held for 5+ years.

Responsibilities

• Support the Head Concierge in the day-to-day operation of the Concierge department.
• Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
• Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.
• Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.
• Supervise and support the Concierge team, maintaining the highest luxury service standards.
• Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.

Skills

Concierge experience

Customer service

Guest engagement

London knowledge

Tools

UK driving licence

Job description

One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.

Join One Aldwych as a Senior Concierge, where you will support the Head Concierge in leading the team to deliver exceptional guest service and uphold the highest luxury standards.

With your extensive local knowledge and passion for hospitality, you will help create personalised and memorable experiences for our guests while ensuring every interaction reflects the excellence of our Hotel.

Your responsibilities

• Support the Head Concierge in the day-to-day operation of the Concierge department.
• Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
• Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.
• Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.
• Supervise and support the Concierge team, maintaining the highest luxury service standards.
• Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.

What you will bring

• Previous Concierge experience in a luxury 5-star hotel.
• Exceptional customer service and guest engagement skills.
• Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.
• Excellent written and spoken English.
• Full, clean UK driving licence held for 5+ years.

At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow. That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.

• Competitive salary and service charge
• Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
• Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
• Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
• Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
• Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
• Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
• Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
• Learning & Development: Access training and development opportunities, career conversations and ongoing support
• Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments

At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success.

We pride ourselves on having a safe space for people to visit and work.