Concierge

Sienna Senior Living; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Concierge, where your role is vital in fostering connections and enhancing the lives of residents. This full-time position, Monday to Friday, offers an exciting opportunity to engage with visitors and residents, ensuring their needs are met with warmth and professionalism. You'll be the first point of contact, promoting excellent customer service and supporting management with clerical tasks. If you have a passion for helping others and possess strong communication and organizational skills, this role is perfect for you.

Qualifications

• Completion of grade 12 education is required.
• Proven customer service skills through related work experience.

Responsibilities

• Respond to resident and visitor inquiries with a focus on customer service.
• Provide clerical and computer support to managers as needed.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Problem Solving

Education

Grade 12 Education

Office Administration Courses

Tools

MS Office

Job description

If you’re passionate about being part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

Full-time Monday-Friday 8am-4pm

As a Concierge, your typical day will impact in the following ways:

1. Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills, and ensuring all complaints are forwarded to the General Manager in writing.
2. Promoting excellent customer service in all personal interactions with visitors, families, residents, and team members.
3. Greeting all visitors to the building, ensuring their needs are addressed in a pleasant and unhurried fashion, and conducting mini tours in accordance with policies and procedures.
4. Providing clerical and computer support to all managers as requested.
5. Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
6. Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multitask.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus Points for having:

• Additional applied courses, e.g., office administration, preferred.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.