Concierge

Castle Hotel - Front Office; Clewer Village; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free and discounted hotel breaks

Heka benefits platform

Salary sacrifice schemes

Enhanced Maternity and Paternity Leave

Learning and Development opportunities

Complimentary meals on duty

Job summary

Front Office is hiring a Door Person for the Castle Hotel in Windsor. The role requires a friendly and professional individual to greet guests and create a welcoming atmosphere. The position offers a competitive pay of £12.80 per hour, plus TRONC and excellent benefits such as free hotel breaks, wellness programs, enhanced leave, and development opportunities. Join a family-owned business that values its staff and invests in their growth.

Qualifications

• Friendly and professional demeanor is essential.
• Customer service skills are vital as the first point of contact.

Responsibilities

• Create a welcoming and positive experience for guests.

Job description

Door Person – Castle Hotel, Windsor - £12.80 p/h plus TRONC and superb benefits.

Start date early May 2026

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.

With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

About the role

We are seeking a friendly, professional, and customer-focused individual to join our team as a Door Person. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks – From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing – A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.