Night Team Member

Sutton Hotel Collection; Windsor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free hotel breaks & discounts

Heka benefits platform (£150 starter)

Salary sacrifice schemes (cycle/tech/3

Enhanced parental leave

Loyalty awards

Learning and development

Wisdom wellbeing

Subsidised learning courses

Free meals on duty

On-site parking

Uniforms

Job summary

The Castle Hotel Windsor, part of Sutton Hotel Collection, is recruiting for a Night Team Member to welcome guests warmly during night hours. The role supports reception tasks, guest assistance, and smooth overnight operations, with preference for candidates in luxury hotel environments.

Starting August 2026, the position offers a salary of £26,650 per year plus superb benefits and opportunities for development within the family-owned Sutton Hotel Collection.

Qualifications

• Friendly, professional and customer-focused
• Previous night shift experience is a plus
• Hotel reception experience desired, luxury market preferred
• Strong communication, ability to work under pressure and immaculate personal presentation

Skills

Customer service

Night shifts

Communication skills

Immaculate presentation

Job description

Night Team Member – Castle Hotel, Windsor - £26.650 per annum plus superb benefits.

Start date August 2026

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.

With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

About The Role

Are you a night owl? If so, this position will work perfectly for your lifestyle, and previous night shift work will give you an edge over other candidates. We are seeking a friendly, professional, and customer-focused individual to join our team as a Night Team Member. Working as a member of the Night team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two nights in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.