Barback

Penningtons; Clewer Village; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Uniforms provided

Discounted hotel breaks

Job summary

Penningtons at Castle Hotel Windsor is seeking a Barback to support the bartenders during service. You’ll ensure glasses, garnishes, liquor, ice and stocking are ready, while keeping bar areas clean and ready for service. You will also assist by delivering food and drinks to tables and maintaining a tidy workspace.

Customer service experience is essential; bar or restaurant experience is a plus. Weekend availability is required as part of a full-time or part-time position in a historic Windsor

Qualifications

• Experience in hospitality or front-of-house roles preferred.
• Customer service focus with ability to work under pressure.
• Availability to work Friday, Saturday and Sunday.

Responsibilities

• Keep the bar stocked, clean and tidy throughout shifts.
• Support bartenders by preparing garnishes, glassware, and stock.
• Deliver food and drinks to tables and assist service staff as needed.
• Communicate with team to ensure smooth service and quick problem-solving.

Skills

Organisational skills

Time management

Attention to detail

Communication

Teamwork

Customer service

Multitasking

Problem-solving

Basic bar knowledge

Job description

Barback – Castle Hotel, Windsor - £12.81 per hour plus TRONC and superb benefits. Full time and part time roles.

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.

With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family‑owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

About the role:

Join the opening team at Pennington’s, a brand-new British Brasserie within the historic Castle Hotel.

As a barback, you are our bartenders support. You will ensure that the bartender has everything they need during service to keep everything running smoothly: clean glasses, enough garnishes, liquor, beer and spirits, ice cubes, etc.

Our barbacks clear tables and deliver food and drinks to tables, keeping our bar areas clear and tidy at all times as well as supporting the bar‑tenders in every situation possible. Customer Service experience is essential, with previous bar or restaurant experience an advantage. You must be available to work Friday, Saturday and Sunday.

As a Barback you'll need:

• Organisational skills: Keeps the bar stocked, clean, and well-arranged throughout a shift.
• Time management: Prioritises multiple tasks during busy periods.
• Attention to detail: Notices when supplies are running low and maintains cleanliness and presentation.
• Communication: Works closely with bartenders, servers, and managers to ensure efficient service.
• Teamwork: Supports colleagues and contributes to a positive working environment.
• Customer service: Interacts professionally and courteously with guests when needed.
• Multitasking: Handles stocking, collecting glassware, preparing garnishes, and cleaning simultaneously.
• Problem-solving: Responds quickly to unexpected shortages or busy service periods.
• Basic bar knowledge: Understands common drinks, glassware, spirits, beers, wines, and bar equipment.
• What We’re Looking For:
• You’re a natural people person with a positive, can‑do attitude.
• Previous experience behind a busy bar, in an independent restaurant, brasserie, or hospitality venue is a big plus — but great energy matter just as much.
• You stay calm under pressure and enjoy working in a fast‑paced environment.
• Passionate about cocktails, wine, spirits, and delivering great hospitality.
• Comfortable working a mix of shifts, including evenings and weekends.
• Long term commitment.

Our People

The Sutton Hotel Collection is a family‑owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - A confidential service offering C therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.