Concierge

JR United Kingdom; Cambridge; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading airport service company is seeking a Concierge team member to deliver exceptional hospitality and support at Farnborough Airport. The role involves assisting passengers and crews, managing their experiences, and facilitating smooth operational processes. Candidates should have customer-facing experience and flexibility in their schedules. The position offers competitive holidays, a pension scheme, and additional perks for dedicated employees.

Benefits

25 days holiday per year

Workplace pension with employer contributions

Life assurance

Access to private medical treatments

Electric vehicle scheme

Annual free bike maintenance

Free onsite parking

Cycle to work scheme

Employee Assistance programme

Discounts on hotel accommodation and food

Qualifications

• Experience in a customer-facing role.
• Flexibility with shift patterns.
• Right to work in the UK.

Responsibilities

• Ensure first-class hospitality for visitors at the airport.
• Greet and assist passengers, handling baggage as necessary.
• Support the team with various operational tasks.

Skills

Customer-facing

First-class customer service

Flexibility

Airside driving experience

Education

Clear Criminal Record Check (CRC)

Job description

Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Manager.

Within this role, you will work as part of a team to:

1. Ensure all visitors, including passengers, crews, and tenants/employees, always receive first-class hospitality.
2. Greet passengers and crew at the door, identify their flight, accompany them to the lounge as required, and handle their luggage appropriately.
3. Keep passengers waiting in the terminal informed about their flight status and guide them to the company vehicle when ready to board, ensuring their luggage is looked after.
4. Offer Concierge services to passengers and crews, meeting their requirements or finding alternatives if needed.
5. Facilitate arrival and departure processes for passengers, including checks by Government agencies (Immigration, Customs, etc.).
6. Carry out administrative duties when required and assist the Operations/Reception team as needed.
7. Demonstrate and promote the company values of Proud, Passionate, Ambition, and Together in your daily work.
8. Participate in volunteering opportunities to support the company’s goal of being an Employer of Choice and Responsibility locally.
9. Adhere to the company’s policies, procedures, and safety standards, including legislation and environmental regulations.
10. Support the team with ad hoc activities/tasks as reasonably requested.

About you

1. Right to work in the UK.
2. Experience in a customer-facing role.
3. Full 5-year employment/educational history with no unaccounted gaps.
4. Ability to obtain a clear Criminal Record Check (CRC) for security clearance.
5. Ability to obtain and maintain a Farnborough Airport Driving Permit.
6. Valid UK driving license or equivalent.
7. Experience in delivering first-class customer service.
8. Flexible with shift patterns.
9. Airside driving experience.
10. Customer-facing/Concierge experience.

What we offer

• 25 days holiday per year (pro-rata for part-time), plus public holidays.
• Workplace pension with employer contributions.
• Life assurance.
• Access to private medical treatments after probation.
• Electric vehicle scheme after 9 months.
• Annual free bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Employee Assistance programme.
• Discounts on hotel accommodation and food/beverages at affiliated venues.
• Additional perks like social events and employee offers.