Concierge - Cambridge Operations - Site Based · Cambridge

Encoreestates; Cambridge; On-site; GBP 26,000; Full time

Job summary

Join a prestigious residential development in Cambridge as a Porter/Concierge. This role involves delivering exceptional service standards and maintaining security in a high-end environment. Ideal for candidates with luxury hotel experience, offering a supportive team and numerous benefits.

Benefits

20 Days Annual Leave + Bank Holidays + Your Birthday Off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Previous experience in a high-end residential or 4/5-star hotel is essential.
• Confident communicator with excellent written and verbal skills.
• Health & Safety awareness is advantageous.

Responsibilities

• Provide a warm, welcoming, and professional front-of-house service.
• Respond efficiently to resident queries and complaints.
• Conduct regular site patrols and maintain security protocols.

Skills

Communication

Customer Service

Attention to Detail

Job description

Porter/Concierge – Cambridge

We are seeking a professional and customer-focused Porter/Concierge to join a prestigious residential development in Cambridge. This is a fantastic opportunity for someone with high-end residential or luxury hotel experience to become a key part of a team committed to delivering exceptional service standards.

• Location: Cambridge, CB5
• Hours: Monday to Friday:7am-3pm or 2pm-10pm (Weekly Rota)
• Salary: £25,570

Key Responsibilities:

• Provide a warm, welcoming, and professional front-of-house service to residents and visitors.
• Respond promptly and efficiently to resident queries, maintenance requests, and complaints—escalating to the Building or Estate Manager as needed.
• Monitor and manage parcel deliveries, ensuring residents are promptly notified.
• Maintain security protocols by conducting regular site patrols, monitoring CCTV, and verifying IDs of visitors and contractors.
• Keep all communal areas, particularly the concierge desk and front lobby, clean and presentable at all times.
• Assist with routine system testing including fire alarms and emergency lighting.
• Offer residents local area information and recommendations.
• Train and become certified as a Pool Responder to support the safe operation of on-site leisure facilities.

About You:

• Previous experience in a high-end residential development or 4/5-star hotel is essential
• Confident communicator with excellent written and verbal skills
• Professional, proactive, and committed to delivering a high standard of service
• Attention to detail with a strong sense of responsibility
• Health & Safety awareness (qualifications advantageous)
• Must be able to swim (Pool Responder training will be provided)

Benefits:

• 20 Days Annual Leave+ Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan