Concierge

Centrick; Bracknell; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Birthday day off

Medicash

Study support

Mental health support

Volunteer day

Benefits platform

Job summary

Centrick, with headquarters in Birmingham and teams across the UK, is looking for a proactive Management Office assistant to welcome residents, coordinate post, and support the onsite team.

You will maintain records, monitor access, assist with health and safety, and ensure smooth daily operations while delivering a professional, helpful service.

This on-site role offers a friendly, inclusive environment with benefits and opportunities to develop with Centrick’s academy.

Qualifications

• Knowledge of Health & Safety legislation applicable to site management.
• Strong record-keeping and document control abilities.
• Excellent written and verbal communication with residents and contractors.
• Ability to multitask and prioritise workload effectively.

Responsibilities

• Manage the main Management Office desk as first point of contact for residents, visitors and contractors.
• Receive, sort and track post and parcels with accurate records.
• Liaise with Centrick Estate Management on concerns and site issues.
• Conduct routine patrols, inspections and ensure communal areas are safe and compliant.
• Monitor CCTV and provide recordings to management or authorities when required.
• Control keys and access devices per procedures.
• Support contractor visits and on-site access with maintenance team.
• Maintain resident contact information and ensure systems are up to date.
• Take meter readings as requested.
• Follow site procedures and Health & Safety regulations at all times.
• Provide a professional, helpful, and knowledgeable service.

Skills

Health & Safety

Attention to Detail

IT Proficiency

Communication Skills

Tools

Microsoft Office

Job description

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors.
• Receive, sort and distribute post and parcels, maintaining accurate records and managing “signed for” items in line with procedures.
• Report and liaise with the Centrick Estate Management team on all concerns, complaints and site issues.
• Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained.
• Monitor CCTV systems and provide recordings to management or police when required.
• Control and account for all keys and access devices in accordance with procedures.
• Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team.
• Maintain up-to-date resident contact information and ensure internal systems and portals are kept current.
• Take meter readings as requested.
• Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times.
• Provide a professional, helpful and knowledgeable service, seeking guidance when required.

What You Need to Succeed

• Good understanding of Health & Safety legislation and contractor management
• High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs)
• Excellent communication skills with good IT proficiency (Microsoft Office)
• Ability to manage multiple tasks and prioritise effectively

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.