Concession Manager

Arddun Agency; City Of London; On-site; GBP 40,000 - 64,000; Full time

Job summary

Arddun Agency is seeking an experienced Concession Manager to lead the Rothy’s space at Liberty London, driving sales and delivering an exceptional customer experience on site. You will guide a team, maintain brand standards and report on performance, stock and store activity.

You will spend significant time on the shop floor, coaching staff, enhancing product knowledge and building strong relationships with Liberty and the ARDDUN Retail team. A premium fashion retail background is essential.

Qualifications

• Experience managing a store, concession or retail team within a premium fashion, footwear or lifestyle environment.
• Strong leadership and people management skills.
• Commercially focused with a track record of hitting sales targets using data.
• Excellent relationship builder with internal and external partners.
• Clear communicator who keeps stakeholders informed.
• Passionate about product, customer experience and retail environment.
• Highly organised, proactive and ownership-minded.
• Strong eye for visual presentation, brand standards and detail.
• Comfortable with sales figures and written retail reporting.
• Willingness to work full-time weekends and key trading periods.

Responsibilities

• Take ownership of the concession’s sales performance, working towards weekly, monthly and seasonal targets.
• Lead the team in delivering an exceptional and welcoming customer experience.
• Ensure the team has strong product knowledge and can communicate the Rothy’s brand story effectively.
• Monitor performance, identify best sellers and opportunities, and follow up on customer requests.
• Build strong customer relationships and drive clienteling and aftercare.
• Support launches, events and initiatives to boost awareness and sales.
• Maintain stock and conduct weekly reporting with insights.

Skills

Store management

People management

Sales targets

Data-driven decisions

Relationship building

Communication

Brand standards

Visual merchandising

Excel/Google Sheets

Tools

Excel

Google Sheets

Job description

Who We Are

We’re Arddun, a fast-paced and growing wholesale fashion and brand agency founded in London in 2019 with an HQ in Islington and NYC, as well as showrooms in Paris and Milan.

We work with great brands to help them flourish in the worlds best retailers, and our excellent team do this through balancing insight and instinct, empathy and care to provide unmatched service to our partners.

We have expert teams across Wholesale, Retail, PR, Design and Merchandising, and Data as well as Operations and Finance enabling us to offer a true 360 approach and provide an environment where our ambitious team can thrive.

About the role

We are looking for an experienced and commercially focused Concession Manager to lead the Rothy’s space at Liberty London, the brand’s only permanent retail space outside its home market in the US.

This is an important role for the brand, with responsibility for growing the Liberty business and ensuring Rothy’s is represented at its best. From driving sales and delivering a brilliant customer experience to leading the team and maintaining strong brand standards, this is a hands‑on role with real ownership of the day‑to‑day business.

You’ll spend the majority of your time on the shop floor, leading by example and ensuring the team has the product knowledge, confidence and support needed to perform at their best. You’ll be curious about what’s selling and why, using sales performance, customer feedback and product insights to understand what is working and where action is needed.

Strong relationships are central to the role. You’ll work closely with your team, key contacts across Liberty, Rothy’s and the Retail Team at ARDDUN, ensuring clear communication and a collaborative approach.

How you'll contribute

Sales & Customer Experience

• Take ownership of the concession’s sales performance, working towards weekly, monthly and seasonal targets.

• Lead the team in delivering an exceptional and welcoming customer experience.

• Ensure the team has strong product knowledge and can confidently communicate the Rothy’s brand story.

• Monitor performance, identifying best sellers, product opportunities, customer requests and missed sales.

• Build strong customer relationships and encourage effective clienteling and follow‑up.

• Support launches, events and wider initiatives designed to drive awareness and sales.

Team & Retail Relationships

• Lead, motivate and develop the concession team, creating a positive and high‑performing working environment.

• Set clear objectives and provide regular coaching, feedback and product training.

• Manage rotas, attendance and day‑to‑day floor coverage.

• Support the recruitment and onboarding of new team members.

• Build strong relationships with Liberty’s management, floor teams and operational contacts.

• Work closely with ARDDUN, providing regular updates on sales, staffing, stock, customer feedback and store activity.

Stock, Operations & Brand Standards

• Maintain a strong understanding of stock levels, product availability and replenishment priorities.

• Identify stock gaps, size shortages and missed sales opportunities, communicating these clearly.

• Ensure deliveries and replenishment are managed efficiently, and the right product is available on the shop floor.

• Maintain high standards of visual merchandising, product presentation and housekeeping.

• Ensure Rothy’s brand guidelines are followed while working within Liberty’s wider store requirements.

• Contribute to weekly and monthly reporting, sharing clear commercial and customer insights.

What you'll bring

• Previous experience managing a store, concession or retail team within a premium fashion, footwear or lifestyle environment.

• A confident and supportive people manager who enjoys motivating and developing a team.

• Commercially focused, with experience working towards sales targets and using performance data to guide actions.

• An excellent relationship builder, able to work effectively with their own team and wider brand, agency and department‑store stakeholders.

• A clear communicator who keeps people informed and handles challenges constructively.

• Passionate about product, customer experience and the retail environment.

• Highly organised, proactive and comfortable taking ownership of day‑to‑day decisions.

• A strong eye for visual presentation, brand standards and detail.

• Comfortable working with sales figures, Excel or Google Sheets and written retail reporting.

• Flexible and comfortable working a full‑time retail schedule, including weekends and key trading periods.