Divisional Sales Manager, Home Retail · Liberty Flagship Store

Liberty London plc; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Liberty London plc is seeking a Divisional Sales Manager for the Homeware department. You will lead daily operations, drive sales, and coach a team across training, merchandising, stock and e-commerce to deliver exceptional customer service.

In this role you will set departmental targets, mentor staff, and partner with Store Director to elevate performance, visual displays and inventory accuracy in a premier luxury setting.

Qualifications

• Proven experience managing a retail department or sales team.
• Track record of achieving sales, service and stock targets.
• Confident coaching and development of teams.
• Commercial awareness with ability to act on trading data.
• Experience in merchandising and stock control.
• Experience planning rotas and peak trading cover.

Responsibilities

• Plan department rota to cover peak trading periods.
• Hold monthly reviews and set objectives.
• Coach to raise performance and address issues.
• Run daily team briefs to energise selling.
• Develop team with training and application.
• Build relationships with managers and buyers in other departments.
• Set sales targets and track progress.
• Reward and incentivise to hit targets.
• Carry out floor moves to improve performance and sell-through.
• Provide weekly trade feedback and customer insight.
• Ensure knowledge of store services and promotions.
• Resolve customer issues promptly.
• Conduct daily floor walks and maintain standards across shop floor and stockroom.
• Prevent stock loss by tagging and securing stock and ensuring till accuracy.
• Prepare for and participate in stock takes.

Skills

Retail leadership

Sales targets

Coaching & development

Commercial awareness

Merchandising & stock control

Rota planning

Job description

Role Overview:

Homeware at Liberty is anything but ordinary. It's a department where craftsmanship meets the quirky, and every corner has a story to tell. We're seeking a Divisional Sales Manager with proven management experience to lead it.

You'll run the department day to day, setting the pace for a team that looks to you for direction, coaching and energy. Working closely with our Store Director, you'll drive sales, service and stock performance, and get stuck in on everything from training and merchandising to visual displays, inventory and e-commerce.

If you love great product, great people and the buzz of a busy shop floor, you'll help us stay what we've always been: the global home of everything specialist, quirky and creative.

Key Responsibilities:

Leadership and Coaching

• Plan the department rota to ensure sufficient cover during peak trading periods

• Hold monthly one-to-one reviews with each team member, setting objectives and following up on progress

• Address performance issues promptly and coach regularly to raise performance

• Run planned daily team briefs that engage and energise the team to sell

• Actively develop your team, reviewing learning after training and how it will be applied in their roles

• Build strong working relationships with managers and buyers in your own and other departments

Service for Sales

• Set sales targets for each team member and track progress through productivity

• Reward and incentivise the team to hit targets, coaching them to improve further

• Carry out floor moves in line with brand performance and sell-through

• Provide weekly trade feedback covering successes, customer insight and growth opportunities

• Ensure the team are fully versed in all store services and promotions

• Resolve customer issues before they upscale, using sound judgement in the interest of both the customer and the business

Standards

• Conduct daily floor walks to ensure product availability and maintain standards across the shop floor (including staff and stock) and the stockroom

• Prevent stock loss by ensuring all stock is tagged and protected from damage, paperwork is completed accurately, and the correct POS numbers go through the till

• Prepare for and take part in stock takes

About You:

• Proven experience managing a retail department or sales team, ideally in a premium, luxury or specialist environment

• A track record of achieving sales, service and stock targets

• Confident coaching and development of teams, including performance conversations

• Commercial awareness, with the ability to act on sales reports, trading data and KPIs

• Practical experience of merchandising, visual merchandising and stock control (including stock takes and loss prevention)

• Experience of rota planning and managing peak trading cover

Working Requirements:

• Stockroom duties may involve manual handling

• Shift pattern includes early starts, late finishes, weekends and bank holidays

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.