Concession Deputy Store Manager

Mamas & Papas Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Deputy Store Manager, where you will create magical moments for families. This role involves assisting the Store Manager in daily operations, enhancing the customer experience, and leading a dedicated team. If you have a background in retail management and a passion for customer service, this is a fantastic opportunity to make a difference in a supportive and inclusive environment. Enjoy a range of benefits, including generous holiday schemes and employee recognition programs, while working with a fantastic team committed to inclusivity and sustainability.

Benefits

33 days holiday, increasing to 40 with service

Buy & Sell holiday schemes

Company Bonus Schemes

Employer pension contribution from day 1

Staff discounts for family & friends

External discounts on holidays, travel, restaurants

Subsidised health & critical illness cover

Enhanced family-related leave policies

Support for Loss and Bereavement

Employee Recognition Schemes

Qualifications

• Experience in retail management and team leadership.
• Passion for customer service and creating memorable experiences.

Responsibilities

• Assist the Store Manager with daily operations and achieving KPIs.
• Motivate and develop a team of Supervisors and Sales Assistants.

Skills

Retail Management

Team Leadership

Customer Service

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Overview

Becoming a parent is an amazing journey, full of magical moments. For the last 40 years, here at Mamas & Papas, we have dedicated ourselves to understanding and prioritizing our customers and community of new, expectant, and hopeful parents. We aim to be a reassuring presence, offering insight, knowledge, and trust through our in-store personal shopping experiences, car seat consultations, parent-to-be events, and guidance to help customers make memorable purchases of prams, cots, baby changing tables, or cute babygrows.

The ROLE OF DEPUTY STORE MANAGER

As a CONCESSION DEPUTY STORE MANAGER within Mamas & Papas, you will be a key ambassador in creating these magical moments for our customers and community. We are seeking a DEPUTY MANAGER to join our team at the Hayes store, within NEXT.

In the role of DEPUTY STORE MANAGER, you will assist the Store Manager with the day-to-day operations, enhance the store experience, and achieve store KPIs. You will manage a team of Supervisors and Sales Assistants, motivating, inspiring, and developing them while leading by example.

This is an excellent opportunity for an experienced Assistant Manager, Deputy Manager, or Team Leader to work in a customer-focused environment.

If you have a background in retail management, have led teams, and are passionate about creating magical moments for families, we want to hear from you.

How to Apply

To APPLY, simply take the first step and APPLY TODAY.

Our Commitment to Diversity

At Mamas & Papas, we champion diversity and inclusivity, celebrating all cultures, ethnicities, and gender preferences through our actions and campaigns. We believe in the power of inclusivity to help us all progress.

Benefits

• 33 days holiday, increasing to 40 with service
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1
• Staff discounts for family & friends
• External discounts on holidays, travel, restaurants, gifts, and more
• Subsidised health & critical illness cover
• Family-related leave policies including enhanced maternity, IVF, surrogacy, paternity, adoption, and shared parental leave
• Foster Care & Carers Leave
• Support for Loss and Bereavement
• Menopause Friendly Employer
• Employee Recognition Schemes

We are committed to a sustainable future, aligning with our 'For the Future' initiative. Visit our website for more information.

And, of course, you'll be working with a fantastic team.

(NB*: Benefits are subject to contracts and individual scheme criteria.)

Award Recognition

FINALISTS: 2024 - Retail Week - "Happiest Retailer to Work For"