Compliance Planner

Nottingham Community Housing Association Limited; Nottingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Nottingham Community Housing Association Limited is seeking a Compliance Coordinator to join the Fire Safety Team within Property Services. This fixed-term role is 12 months to cover maternity leave and will help ensure the safety and compliance of our homes and buildings.

The role involves planning, scheduling, liaising with contractors and customers, maintaining records, and supporting reporting. We value organised, customer-focused team players who communicate effectively.

Qualifications

• Experience in administrative, scheduling or planning roles.
• Strong organisational skills and ability to manage a varied workload.
• Experience coordinating with customers, contractors or service providers.
• Excellent IT skills, including Microsoft Office.
• Customer-focused with good communication.

Responsibilities

• Plan and coordinate fire safety inspections, servicing and repairs.
• Raise and manage work orders in IT systems.
• Liaise with contractors, customers and internal teams to meet timescales.
• Provide updates on appointments and service delivery.
• Maintain accurate compliance records and databases.
• Support managers with reporting and performance monitoring.
• Identify potential compliance risks and escalate where needed.
• Deliver outstanding customer service while managing priorities.

Skills

Organisational skills

Planning & scheduling

MS Office

Customer service

Communication skills

Team collaboration

Tools

IT systems

Job description

This role is fixed term for 12 months to cover maternity leave

Are you an organised administrator with strong planning skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where attention to detail and effective coordination make a real difference?

We are looking for a Compliance Coordinator to join our Fire Safety Team within Property Services. This is a fantastic opportunity to play a key role in helping us maintain the safety and compliance of our homes and buildings.

About the Team

Our Fire Safety Team is responsible for managing and coordinating NCHA's fire safety compliance programmes, including:

• Fire Door Inspections
• Servicing and repairs of fire safety systems
• Fire safety maintenance programmes
• Other regulatory compliance activities

As Compliance Coordinator, you will support the smooth planning and scheduling of compliance works, ensuring contractors, colleagues and customers receive a professional and efficient service.

What You'll Be Doing

• Planning and coordinating fire safety inspections, servicing and repair works.
• Raising and managing work orders through various IT systems.
• Liaising with contractors, customers and internal teams to ensure works are completed within agreed timescales.
• Providing updates on appointments, programmed works and service delivery.
• Maintaining accurate compliance records and databases.
• Supporting managers with reporting and performance monitoring.
• Identifying potential compliance risks and escalating issues where required.
• Delivering outstanding customer service while managing competing priorities.

What We're Looking For

We're keen to hear from candidates who have:

• Experience working in an administrative, scheduling or planning environment.
• Strong organisational skills and the ability to manage a varied workload.
• Experience coordinating work and communicating with customers, contractors or service providers.
• Excellent IT skills, including Microsoft Office applications.
• Strong problem-solving abilities and attention to detail.
• A customer-focused approach with excellent communication skills.
• The ability to work collaboratively as part of a team.

Working pattern

Monday to Thursday: 8:00am to 5:00pm

Friday: 8:00am to 4:00pm

This role is fixed-term for 12 months to cover maternity leave in the team.

We're proud of the collaborative, values-led culture we've built at NCHA. You'll join a team that supports your development, values your contribution and recognises the important role compliance plays in keeping our customers safe.