Technical Skills Coach

QA Ltd; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days Annual Leave

Medicash plan

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA Ltd in Glasgow is seeking a dedicated Learning Coach to support and guide apprentices across multiple modules and employer environments. You will coach a caseload of learners, collaborate with Skills Coaches and Quality Assurance Consultants, and help learners apply skills to their roles to achieve on-time programme completion.

You will conduct regular reviews, provide feedback on evidence, maintain quality assurance, and develop relationships with employers to monitor progress and plan

Qualifications

• Coaching experience with learners in corporate environments.
• Experience with apprenticeship programmes and awarding bodies.
• Awareness of Equality and Diversity; safeguarding and Prevent requirements.

Responsibilities

• Coach and support an agreed case-load of learners in smaller organisations and corporate environments
• Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time
• Support learners across a variety of modules helping them apply their skills to their immediate job roles
• Observe, review and provide feedback on evidence produced by learners to ensure it reflects knowledge, skills and behaviour and meets the Awarding Organisation requirements
• Adhere to quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines
• Hold regular review meetings and build a positive relationship with the employer, line manager and mentor to monitor progress and plan progression
• Identify and develop further business prospects together with your line manager
• Deal with more complex customer questions and complaints according to Company policy
• Provide timely and accurate documentation, management information, and reports in line with agreed processes and KPIs
• Take ownership of own development ensuring Continuous Professional Development (CPD) is kept up to date

Skills

Coaching

Stakeholder management

Communications

Quality assurance

CPD

Job description

Key Responsibilities:

You will be supporting and coaching a group of learners working towards the successful and timely achievement of their programme.

• Coach and support an agreed case-load of learners in smaller organisations and corporate environments
• Work with internal Skills Coaches, Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time
• Support learners across a variety of modules specifically helping them apply their skills to their immediate job roles
• Observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation
• Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines
• Hold regular review meetings and build a positive relationship with the employer, line manager and mentor to monitor progress and plan progression
• Identify and develop further business prospects together with your line manager
• Deal with more complex customer questions and complaints according to Company policy
• Provide timely and accurate documentation, management information, and reports in line with agreed business processes and KPIs
• Take ownership of own development ensuring Continuous Professional Development (CPD) is kept up to date

Your Experience:

• Technical requirements depend on course/portfolio
• Business exposure in your specialist area
• Some industry experience for the relevant learner programme you support
• Awareness of Equality and Diversity; Safeguarding and Prevent requirements

About Us

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission:

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/