Business Rates Officer

Supply Care Solutions; Sunderland; Remote; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Fully remote

20 hours per week

Part-time opportunity

Job summary

Supply Care Solutions is recruiting a Business Rates Officer for a remote, part-time role in Sunderland. You will support a local authority’s Finance - Revenues team, handling business rates, reliefs, exemptions and debt recovery.

Experience with Civica OpenRevenues and Civica D360 is essential. This position is fully remote, 20 hours per week, and pays up to £18 per hour.

Qualifications

• Strong communication, organisational and administrative skills.
• Ability to work independently in a fully remote environment.
• Experience in business rates administration or local government context.

Responsibilities

• Administer and maintain Business Rates accounts.
• Assess liability and apply reliefs and exemptions.
• Handle enquiries from businesses and sole traders, including complex liabilities.
• Manage debt recovery processes, reminders and enforcement actions.
• Negotiate payment arrangements for arrears.
• Coordinate with the Valuation Office Agency on property changes.

Skills

Communication

Organisational skills

Administrative skills

Tools

Civica OpenRevenues

Civica D360

Job description

We're Hiring - Business Rates Officer

Location: Sunderland (Fully Remote)

Reference: SCS2092

Job Type: Temporary, Part-Time

Pay Rate: Up to £18 per hour

Hours: 20 hours per week

Department: Finance - Revenues

DBS: Standard DBS Required

About the Role: Supply Care Solutions, a market-leading Medical and Social Care recruitment consultancy providing accredited services across the public sector, is currently recruiting an experienced Business Rates Officer to join a local authority's Finance - Revenues team. This is a fully remote, part-time opportunity for a specialist with strong Business Rates experience and extensive hands-on knowledge of Civica OpenRevenues and Civica D360. Please note: Experience using BOTH Civica OpenRevenues and Civica D360 is essential. Candidates without demonstrable experience of both systems will not be considered.

Key Responsibilities

• Administer and maintain Business Rates accounts, including updating records when businesses move.
• Assess liability and apply relevant reliefs and exemptions.
• Handle business and sole trader enquiries, including complex liability queries.
• Manage debt recovery processes, including reminders, final notices, summonses and enforcement action.
• Negotiate payment arrangements with customers experiencing arrears.
• Trace business rate payers who have absconded.
• Process refunds and maintain accurate customer records.
• Liaise with the Valuation Office Agency regarding property changes.
• Respond to customer enquiries by telephone, email and written correspondence.
• Identify vulnerable customers and signpost them to appropriate financial support.
• Support Business Rates inspections and work collaboratively with other council departments.
• Assist with the administration and collection of Sunderland and Seaburn Business Improvement District (BID) levies.

Requirements

• Previous experience working specifically within Business Rates.
• Extensive, hands-on experience using Civica OpenRevenues.
• Extensive, hands-on experience using Civica D360.
• Good understanding of Business Rates legislation, liability, reliefs and exemptions.
• Experience in debt recovery, account administration and customer enquiries.
• Strong communication, organisational and administrative skills.
• Ability to work independently in a fully remote environment.

Required Documents

• Updated CV.
• Proof of Right to Work in the UK.
• Standard DBS or willingness to undertake the required check.
• Relevant employment references.

Why Join Us?

• Competitive pay of up to £18 per hour.
• Fully remote working arrangement.
• Flexible part-time opportunity, 20 hours per week.
• Dedicated recruitment and compliance support.
• Opportunities to work with established public sector organisations.

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About Supply Care Solutions

Supply Care Solutions is a market-leading Medical and Social Care recruitment consultancy, providing accredited services across the public sector. We specialise in short-term, long-term and permanent placements, connecting skilled professionals with rewarding opportunities.