Compliance & Facilities Agent

Your Housing Group; West Kirby; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Company car

Pension (up to 8%)

Healthcare cash plan

Job summary

Your Housing Group is seeking a Compliance & Facilities Agent to cover Liverpool region. You will inspect blocks, manage safety checks and coordinate with the Housing Management Team to maintain 100% compliance while delivering excellent customer service.

Role requires a full UK driving licence and willingness to travel within Merseyside patch; company car provided. 35 hours per week with progression opportunities and a strong benefits package.

Qualifications

• Must hold a full UK driving licence.
• Self-motivated with good attention to detail.
• Ideal candidate will have lone-working experience.
• Good ICT skills to use mobile devices and systems.
• Collaborative team player with flexible approach to work.
• Professional and able to interact positively with customers.
• Ability to adapt working day to meet business needs.

Responsibilities

• Carry out block inspections (fire alarm testing, emergency lighting testing) and act on Fire Risk Assessments.
• Conduct site visits for gas compliance and address findings.
• Contribute to improvements with annual Compliance & Facilities Budget.
• Ensure 100% compliance with Health & Safety across communal areas, reporting hazards and arranging repairs.
• Take ownership of customer queries and inspections, escalating as needed.
• Maintain accurate records in the Housing Management System to ensure monthly compliance.

Skills

Driving licence

Attention to detail

Lone working experience

ICT skills

Team player

Flexible schedule

Customer interaction

Tools

Housing Management System

Job description

Job Introduction

Job Title: Compliance & Facilities Agent

Salary: £25,000 - £26,184

Contract: Permanent

Location: Regional - Liverpool

Weekly Hours: 35

So.... What is this role exactly?

Are you driven to achieve results and great outcomes; do you work at pace on your own or within a team? Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience and keep our customers safe in their homes?

If this is you, and you have knowledge or experience within Health & Safety or Compliance & Facilities Management we would love to hear from you!

This is an exciting opportunity for a Permanent Compliance & Facilities Agent to join our Region 1 Housing Management Team, which covers the Liverpool, Halton & Sefton area.

The successful post holder will be performance driven, with the ability to manage your own workload and meet targets. You will live within 20 Miles of Merseyside to be able to cover your patch. You will also live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses.

We are looking for someone who thrives on a challenge within a fast-paced team, whilst always delivering a first-class customer service. You will be provided with a company car; therefore, it is essential you hold a full UK driving licence.

What will my working week look like?

Reporting to the Assistant Regional Manager, you will be responsible for completing block inspections on your allocated patch within Liverpool, Halton & Sefton. These inspections ensure that customers safety is always kept paramount by reporting repairs issues, removal of hazards and following our Clear Landings Policy.

Good record keeping of inspections is essential alongside the use of our Housing Management System to ensure inspections are 100% compliant each month.

You will also work with the Housing Management team and other internal stake holders to complete Fire Risk Assessment Actions, Annual Gas Safety checks

What will I be responsible for doing?

First and foremost, you will be carrying out block inspections (including fire alarm testing, emergency lighting testing), taking corrective actions from Fire Risk Assessments and carrying out site visits relating to gas compliance.

One of the great things about this role is you will get the opportunity to make our schemes a better place to live for our customers via recommendations of improvements using our annual Compliance & Facilities Budget.

You will also ensure Your Housing Group remains 100% compliant, in line with Health & Safety regulations, within the communal areas of our properties, arranging for the removal of hazards and reporting repairs. Alongside this, you will utilise your excellent communication skills to take ownership and/or elevate customer queries, whilst carrying out inspections

And what would make me stand out from the crowd?

• have a full UK driving license
• be self-motivated with good attention to detail
• ideally have experience of lone working in a similar role
• have good ICT skills to use the mobile devices essential to carry out your duties

Ideally you will be:

• a collaborative team player
• flexible with the ability to change your working day to meet business needs
• professional and able to interact positively with customers

This role is really suited to someone who enjoys meeting customers in a face-to-face environment, whilst having the autonomy managing their own patch of properties to ensure safety and compliance at all times. The role also offers genuine progression opportunities.

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - www.yourhousinggroup.co.uk/careers

That all sounds great, what's in it for me?

In return we offer £25,000 - £26,184 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House -our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we'll provide you with a great benefits package,

• contributory pension where we match whatever you choose to contribute (up to 8%)
• an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
• an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date: 1st November 2026.

We review applications as they're received and reserve the right to close this advert early.

Your Housing Group values diversity and encourages applications from all communities.

Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.