Compliance Coordinator

Nottingham Community Housing Association Ltd; Nottingham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Wellbeing plan

NCHA pension

Free DBS checks

£250 referral bonus

Generous annual leave

Free healthcare cash plan

Company social events

Enhanced maternity, paternity and adop

Free training and development

Cycle to work scheme

Discounted bus pass

Job summary

Nottingham Community Housing Association is seeking a Compliance Coordinator to join the Fire Safety Team within Property Services. The role focuses on planning, scheduling, and coordinating fire safety inspections, servicing and repairs to ensure safety and regulatory compliance across our housing stock.

You will manage work orders, liaise with contractors and customers, maintain accurate records, and support reporting and performance monitoring while delivering excellent customer service in a

Qualifications

• Experience in an administrative, scheduling or planning role.
• Strong organisational skills and ability to manage a varied workload.
• Experience coordinating work and communicating with customers, contractors or service providers.
• Excellent IT skills, including Microsoft Office applications.

Responsibilities

• Plan and coordinate fire safety inspections, servicing and repairs.
• Raise and manage work orders across IT systems.
• Liaise with contractors, customers and internal teams to meet timescales.
• Provide updates on appointments and service delivery.

Skills

Administrative experience

Scheduling

Planning

IT skills (MS Office)

Customer service

Communication

Teamwork

Tools

MS Office

Job description

The Vacancy

This role is fixed term for 12 months to cover maternity leave

Are you an organised administrator with strong planning skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where attention to detail and effective coordination make a real difference?

We are looking for a Compliance Coordinator to join our Fire Safety Team within Property Services. This is a fantastic opportunity to play a key role in helping us maintain the safety and compliance of our homes and buildings.

About the Team

Our Fire Safety Team is responsible for managing and coordinating NCHA's fire safety compliance programmes, including:

• Fire Risk Assessments
• Fire Door Inspections
• Servicing and repairs of fire safety systems
• Fire safety maintenance programmes
• Other regulatory compliance activities

As Compliance Coordinator, you will support the smooth planning and scheduling of compliance works, ensuring contractors, colleagues and customers receive a professional and efficient service.

What You'll Be Doing

• Planning and coordinating fire safety inspections, servicing and repair works.
• Raising and managing work orders through various IT systems.
• Liaising with contractors, customers and internal teams to ensure works are completed within agreed timescales.
• Providing updates on appointments, programmed works and service delivery.
• Maintaining accurate compliance records and databases.
• Supporting managers with reporting and performance monitoring.
• Identifying potential compliance risks and escalating issues where required.
• Delivering outstanding customer service while managing competing priorities.

What We're Looking For

We're keen to hear from candidates who have:

• Experience working in an administrative, scheduling or planning environment.
• Strong organisational skills and the ability to manage a varied workload.
• Experience coordinating work and communicating with customers, contractors or service providers.
• Excellent IT skills, including Microsoft Office applications.
• Strong problem-solving abilities and attention to detail.
• A customer-focused approach with excellent communication skills.
• The ability to work collaboratively as part of a team.

Working pattern

Monday to Thursday: 8:00am to 5:00pm

Friday: 8:00am to 4:00pm

This role is fixed-term for 12 months to cover maternity leave in the team.

Why join NCHA?

We're proud of the collaborative, values-led culture we've built at NCHA. You'll join a team that supports your development, values your contribution and recognises the important role compliance plays in keeping our customers safe.

Did you know NCHA is officially a Great Place to Work?

We're included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits and values to see why 77% of our colleagues say we're a great place to work.

Interested?

If you're looking for an opportunity to use your coordination and organisational skills to make a real difference in fire safety and compliance, we'd love to hear from you.

Please note that the job title Compliance Planner is for advertising purposes only. In-house this role is known as Property Services Work Planner.

The Company

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes