Compliance Co-ordinator

DJ Alexander; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounts via Lomondlife

Wellbeing resources

Counselling services

Smart Tech Scheme

Cycle to Work

Family Leave benefits

Pension scheme

Professional qualifications funded

Social events

Job summary

DJ Alexander in Edinburgh City Centre is seeking a Compliance Co-ordinator to join our Lomond lettings and estate agency family. This full-time, permanent role offers a 35-hour week, Monday to Friday, with a salary of £23,500 per annum.

You will manage safety data, explain landlord and tenant responsibilities, coordinate contractors, and maintain regulatory compliance across rental properties, delivering high-quality customer service and accurate data reporting.

Qualifications

• Excellent attention to detail to ensure all safety certificates remain compliant.
• Great verbal and nonverbal communication skills.
• Ability to delegate and prioritise tasks while maintaining accuracy.
• Strong customer service skills to handle difficult situations.
• Good organisational skills with a problem-solving mindset.
• Excellent negotiation and conflict resolution abilities.
• Confident at relaying information clearly.
• Problem solving attitude and calm under pressure.
• Proficiency in MS Office; experience with Reapit and Fixflo is desirable but not essential.
• Legal Right to Work in the UK.

Responsibilities

• Instruct, chase and update safety record data to ensure properties remain compliant with regulations.
• Explain landlords' and tenants' responsibilities for compliance during day-to-day requests.
• Manage mailboxes and contact with landlords, tenants and contractors with timely communication and record-keeping.
• Coordinate with contractors to instruct, schedule, and complete works to required standards.
• Instruct maintenance issues as necessary for compliance.
• Deliver high standards of customer service and data reporting accuracy.
• Assist with start-up, onboarding and off-boarding of properties to stay legally compliant.
• Collaborate with team members to achieve KPIs and escalate issues when needed.

Skills

Attention to detail

Communication

Organisational skills

Problem solving

Multi-tasking

Tools

MS Office Suite

Reapit

Fixflo

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Compliance Co‑ordinator. This is a full‑time, permanent position located in Edinburgh City Centre. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £23,500pa What the job involves for a Compliance Administrator: -

• Instructing, chasing and updating safety record data to ensure the rental properties remain compliant with current regulations.
• To ensure Landlord and Tenants understand legal responsibilities for compliance when managing the day‑to‑day requests to be clear to customers around their responsibilities for access to the property.
• Managing the day‑to‑day mailboxes and contact of Landlords, Tenants and Contractors in a timely manner to ensure communication lines are followed and recorded.
• Working with contractors to ensure work is instructed, booked in, and carried out in a timely manner and to the correct standard to maintain a good working relationship.
• Instructing any relevant maintenance issues as necessary for compliance
• Deliver a high standard of customer service and accuracy of data reporting.
• Work with other Departments to assist with the start‑up, continuous and off boarding of properties to ensure the properties are and remain legally compliant.
• Working with the team, senior coordinators, and team leader to ensure KPIs are achieved and elevate any issues when appropriate.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Previous property/letting industry/Contractors experience is desired but not essential. *Full training will be provided along with ongoing coaching where required.
• Excellent attention to detail to ensure all safety Certificate remains compliant.
• Great verbal and nonverbal communication skills.
• Ability to delegate.
• Strong customer service skills to handle difficult situations.
• Good organisational skills with a problem-solving
• Good communication/negotiation skills and very competent in resolving conflict and potential disputes.
• Confident at relaying information.
• Problem solving attitude.
• Ability to prioritise and multi‑task.
• Ability to remain calm under pressure in a fast‑paced environment.
• Good IT skills including MS Office Suite experience in Reapit and Fixflo is desired but not essential.
• Legal Right to Work in the UK

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.