Administrator

DJ Alexander; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounts and wellbeing benefits

Employee support programmes

Smart tech schemes

Cycle2Work

Enhanced Family Friendly Leave

Pension scheme

Professional qualifications funding

Company socials

Job summary

DJ Alexander in Edinburgh city centre is hiring an Admin Support on a full-time permanent contract. You'll join our Tenancy Service team to handle a variety of administrative tasks and support processes across lettings.

Work 35 hours a week, Monday to Friday, 9am to 5pm, with a salary of £23,500 per annum. The role involves processing notices, drafting tenancy letters, data extraction, coordinating with tenants and landlords, and maintaining accurate records in our centralised system.

Qualifications

• Experience in customer service and administration is valued.
• Excellent written and verbal communication for a professional image.
• Ability to relay information clearly and seek support when needed.
• Strong attention to detail and proficiency with business systems.

Responsibilities

• Support the Tenancy Service team with administration tasks.
• Processing tenant and landlord termination notices.
• Managing virtual tour system
• Taking holding deposit card payments over the phone
• Erection and removal of ‘To Let’ boards.
• Sourcing data from online systems including lease agreements and inventories.
• Drafting tenancy letters
• Drawing up pet addendums
• Answering phone calls and dealing with email enquiries
• Gathering documentation
• Auditing of systems
• Creating tenancies on our centralised system
• Liasing with tenants and landlords

Skills

Customer service

Communication skills

MS Office (Outlook, Word, Excel)

Organisational skills

Teamwork

Property lettings experience (1 year)

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an Admin Support. This is a full‑time permanent contract located in our Edinburgh city centre office. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges is £23,500pa.

What the job involves for Admin Support: -

• Support the Tenancy Service team with administration tasks.
• Processing tenant and landlord termination notices.
• Managing virtual tour system
• Taking holding deposit card payments over the phone
• Erection and removal of ‘To Let’ boards.
• Sourcing data from online systems including lease agreements and inventories.
• Drafting tenancy letters
• Drawing up pet addendums
• Answering phone calls and dealing with email enquiries
• Gathering documentation
• Auditing of systems
• Creating tenancies on our centralised system
• Liasing with tenants and landlords

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Passionate about customer service and driven to deliver the best outcome for the customer.
• Excellent written and verbal communication which is in keeping with the professional image of the business.
• An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered.
• Good attention to details, an ability to use business systems to steer decision making
• Strong administration and coordination skills
• A born multi-tasker with an ability to deal with multiple demands on their time and thrives in fast paced environment.
• Pro-active 'can do' approach.
• Good team worker and player
• Excellent time management, organisational and prioritisation skills
• Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
• Professional and presentable
• Reliable, flexible and friendly
• Preferably at least one year’s experience working within property lettings.
• Current legal right to work in the UK.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.