Administrator

Lomond; City of Edinburgh; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Lomondlife benefits

Wellbeing resources

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work

Family Friendly Leave

Performance bonuses

Pension plan

Professional development funding

Company socials

Job summary

DJ Alexander, part of Lomond, is hiring an Admin Support in our Edinburgh city centre office. This full-time role offers a 35-hour week, Monday to Friday, 9am–5pm, with a salary of £23,500 per annum.

You'll support the Tenancy Service team with admin tasks, process notices, manage the virtual tour system, take calls, and help create tenancies on our centralised system while liaising with tenants and landlords.

Qualifications

• Passionate about delivering excellent customer service.
• Strong written and verbal communication aligned to a professional image.
• Ability to relay information clearly and seek support when needed.
• High attention to detail and ability to use business systems for decision making.
• Good administration and coordination skills.
• Able to multi-task in a fast-paced environment with a proactive approach.
• Reliable, flexible and team-oriented with strong time management.

Responsibilities

• Support the Tenancy Service team with administrative tasks.
• Process tenant and landlord termination notices.
• Manage the virtual tour system and collect payments by phone.
• Create and manage tenancy records on the centralised system.
• Liaise with tenants and landlords and handle correspondence.
• Draft tenancy letters and pet addendums as required.
• Answer calls and respond to email inquiries, gathering documentation.
• Audit systems and ensure accurate data across platforms.

Skills

Customer service

Communication

Attention to detail

Administration

Coordination

Multi-tasking

Proactive

Team player

Time management

Microsoft Office

Right to work UK

Presentable

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Property management software

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as an Admin Support. This is a full-time permanent contract located in our Edinburgh city centre office. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges is £23,500pa

What the job involves for Admin Support: -

• Support the Tenancy Service team with administration tasks.
• Processing tenant and landlord termination notices.
• Managing virtual tour system
• Taking holding deposit card payments over the phone
• Erection and removal of 'To Let' boards.
• Sourcing data from online systems including lease agreements and inventories.
• Drafting tenancy letters
• Drawing up pet addendums
• Answering phone calls and dealing with email enquiries
• Gathering documentation
• Auditing of systems
• Creating tenancies on our centralised system
• Liasing with tenants and landlords

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Passionate about customer service and driven to deliver the best outcome for the customer.
• Excellent written and verbal communication which is in keeping with the professional image of the business.
• An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered.
• Good attention to details, an ability to use business systems to steer decision making
• Strong administration and coordination skills
• A born multi-tasker with an ability to deal with multiple demands on their time and thrives in fast paced environment.
• Pro-active 'can do' approach.
• Good team worker and player
• Excellent time management, organisational and prioritisation skills
• Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
• Professional and presentable
• Reliable, flexible and friendly
• Preferably at least one year's experience working within property lettings.
• Current legal right to work in the UK.

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.