Compliance Caseworker

HM Revenue and Customs; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Join HM Revenue and Customs as a Compliance Caseworker, a critical role ensuring the integrity of the UK tax system. You’ll investigate potential non-compliance cases, review financial records, and work closely with taxpayers to resolve issues, all while benefiting from a robust training program and hybrid working arrangements.

Qualifications

• Strong analytical skills and numerical skills are essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Review financial records and identify discrepancies.
• Conduct investigations into suspected non-compliance cases.
• Prepare comprehensive reports detailing findings and recommendations.

Skills

Analytical skills

Verbal communication

Written communication

Numerical skills

Job description

Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so then a career as a Compliance Caseworker could be what you’re looking for! HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities. HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.

The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu as we aren’t able to consider any free text responses.

Job description

HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.

As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.

As a Compliance Caseworker, your role is critical to HMRC and you’re responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.

Once you’ve completed your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:

• Reviewing financial records, tax returns, and other relevant documents to identify potential discrepancies or areas of concern, applying your understanding of tax legislation to financial transactions.
• Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to determine the appropriate course of action.
• Liaising with taxpayers, their representatives, and other stakeholders to gather information, clarify issues, and facilitate resolutions.
• Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards
• Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
• Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures.
• Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
• Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.

This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.

Working arrangements

At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes.

Our Compliance Caseworkers operate between the hours of 7am – 8pm Monday – Saturday and you’ll work up to 37 hours each week within our opening hours.

Training

Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) to be an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.

• The first 3-months (12 weeks) are completed as a cohort group in the Central Training Unit (CTU) to complete your induction and provide you with an introduction to the Compliance Caseworker role. As you will be operating as a training group you will be required to work full-time for those first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office.
• After the induction stage you will remain in the CTU for a further 6-months to complete stage 2 of your training developing, building, and practicing the core requirements for being a Compliance Caseworker.
• When you have successfully completed stage 1 and stage 2 of your training,you will then be assigned to a business area and spend the remaining 9 months of your training working on a specific tax regime further developing your technical skills and knowledge.

Working arrangements during training

This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages as below:

• We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.
• Trainees must complete the first 2-weeks training so annual leave will not normally be allowedin that time.
• Training will be full-time for the first 12-weeks.
• After 12 weeks, part-time working (minimum 22 hours per week) and alternative working patterns may be available upon request. Course timescales will be extended as appropriate to accommodate part-time working.
• Learning activities are scheduled throughout your training journey that are fixed and trainees must attend.
• We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.
• This is a 3-stage training programme, and we expect trainees to complete all elements of stages 1 and 2 of the programme in 9 months to successfully meet the standard required to progress to stage 3.
• Trainees will be provided with the knowledge, skills, and support throughout the training to enable you to meet the required standard within 18-months. In exceptional circumstances, this may be extended up to a maximum time of 30 months to enable you to demonstrate you meet the standard. We will support you to reach the required standard of the training programme, however, should you fail to reach that standard, we will use existing standard policies for managing poor performance, where required, that may result in you leaving the programme.

Person specification

You’ll need to be able to demonstrate:

• Analytical skills.
• Verbal and written communication skills.
• Numerical skills.