Case Manager

InnoSource Inc.; San Antonio (TX); Remote; Full time

Job summary

Join a Fortune 100 healthcare company as a Remote Case Manager, where you'll play a vital role in guiding patients through important processes while working remotely. This position requires detail-oriented professionals who can communicate effectively and manage sensitive information with discretion, making a significant impact in the healthcare industry.

Benefits

100% Remote work

Starting pay of $20/hour

Medical insurance

Dental reimbursement

Life insurance

Career growth opportunities

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Strong multitasking, communication, and organizational skills essential.
• Intermediate proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Guide patients and healthcare providers through processes to ensure timely outcomes.
• Handle calls to support patients with healthcare-related administrative needs.
• Process referrals and applications while managing sensitive patient information.

Skills

Multitasking

Communication

Organizational skills

Education

High school diploma or equivalent

Post-secondary education preferred

Tools

Microsoft Office (Excel and Outlook)

Job description

Are you passionate about helping people, skilled at navigating complex information, and ready to grow your career in the healthcare industry? This is your opportunity to join a Fortune 100 healthcare company as a Remote Case Manager, where you’ll make a real impact in patients’ lives—all while working from home.

We’re looking for detail-oriented, compassionate professionals who enjoy solving problems, providing exceptional service, and ensuring patients get the support they need. If you’re ready to take your customer service or case management experience to the next level, we want to hear from you.

Key Responsibilities

What You’ll Do:

As a Remote Case Manager, you’ll guide patients and healthcare providers through important processes to ensure smooth, timely outcomes. Responsibilities include:

• Handling inbound and outbound calls to support patients with healthcare-related administrative needs
• Reporting adverse events in compliance with required timelines
• Processing referrals and applications while staying updated on changing procedures and policies
• Managing patient and provider inquiries with care and accuracy
• Entering detailed notes into internal systems while on calls
• Making follow-up calls to confirm patient status or gather missing information
• Assisting patients from first contact through final resolution, including approval or denial

Requirements

Education and Experience – Case Manager

What you Bring:

• High school diploma or equivalent (post-secondary education preferred)
• Strong multitasking, communication, and organizational skills
• Intermediate Microsoft Office proficiency—especially with Excel and Outlook
• Ability to manage sensitive patient information with professionalism and discretion

Preferred Experience:

• Previous case management or administrative experience in the insurance or pharmaceutical industry
• Familiarity with pharmacy benefit management, especially with Medicare, Medicaid, or commercial insurance policies
• Experience handling prior authorizations and appeals
• Background in customer service, patient support, or healthcare call centers

Benefits & Pay

Why You’ll Love this Opportunity:

• 100% Remote – Work from anywhere in the U.S.
• Starting Pay: $20/hour
• Career Growth – Build experience in the healthcare and insurance space
• Excellent Benefits – Including medical insurance, dental reimbursement, and life insurance

Start a Career That Makes a Difference

Through our partnership with a leader in the healthcare industry, InnoSource is offering you a chance to build a meaningful career with one of the most respected companies in the country. This is more than a job—it’s your launchpad into a growing industry where your work truly matters.

Apply today to take the next step in your remote healthcare career!

Click below to apply for this job. You just might discover your next career!

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.