Support Caseworker

BUCKS COUNTY; Doylestown (Bucks County); On-site; USD 10,000 - 60,000; Full time

Job summary

A role as a Support Caseworker in Bucks County where you will perform essential duties such as casework and support processing. Ideal candidates will need a high school diploma, excellent computer skills, and the ability to manage caseloads in a high-pressure environment. This is a full-time, hourly position with responsibilities including public communication and collaboration with various agencies.

Qualifications

• Proficient in MS Word, Excel, and Outlook.
• 35 WPM typing skill.
• Work experience in a business, legal or court environment preferred.

Responsibilities

• Perform casework and support processing duties.
• Communicate with other states on interstate child support orders.
• Respond to public inquiries in a professional manner.

Skills

Computer/VDT ability

Problem solving

Form perception

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Career Opportunities

How to Apply:

If you meet the qualifications and are interested in a position, complete a job application. When online application is complete, you will receive a confirmation email. You also have the option of visiting one of our two locations to complete an online application from a computer kiosk:

• Human Resources - Doylestown
• Neshaminy Manor Nursing Home

If you are currently employed with the County of Bucks, complete an internal posting form within the online application or County Intranet. Be sure to select "current employee" to enter your employee number, upload resume and complete typing test if needed.

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The primary function of this job is to perform casework and/or support processing duties as may be assigned. Duties include contact with the public.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ability to learn and perform complex support case processing tasks and related clerical tasks within the framework of established office procedures.
• Ability to work independently on difficult or complex clerical tasks without constant direct supervision.
• Ability to plan and organizeassigned work duties and priorities within established parameters.
• May be assigned to perform various financial, auditing, adjusting and reviewing of lists, reports and cases, as well as prepare orders in accordance with Bucks County Domestic Relations operational policies and procedures.
• Work effectively with other public and private agencies and institutions.
• Organize and schedule cases for conferences and/or court, including case maintenance.
• May be assigned to various professional staff, a specific work/caseload/project or to certain types of support case processing activities working individually or as part of a team.
• Communicate with other states on interstate child support orders, monitor assigned caseload and perform required duties in accordance with Bucks County Domestic Relations policies/procedures, state and federal laws, rules and regulations.
• Perform intake-related client interviews and preparations of appropriate support petitions, Parent Locate requests, letters and other related duties as needed.
• Research case information and follow up within established office procedural time frame.
• Perform Parent Locate research activities and related duties for the purpose of establishing child support orders, spousal support orders, paternity or enforcement of an existing support order.
• Responds to inquiries from the public, clients, attorneys, other courts, agencies or offices. Contact may be performed in person, at an office or by telephone or written communication.
• Follows State, County and Department security requirements, policies and procedures; understands and adheres to security plans, emergency procedures, and confidentiality policies; helps to provide a safe and secure environment for self, co-workers, and clients; takes measures to secure data and client information; keeps updated on all safeguards and security programs.
• Ability to work in a high volume, often stressful office environment.
• Ability to exercise good judgement, courtesy and tact when in contact with the public and clients who may be under a high degree of stress.
• Define problems, collect data, establish facts and draw valid conclusions.
• Will be assigned as a trainer as needed.
• Learn and use Pennsylvania Automated Child Support Enforcement System (PACSES) and all related applications, including the County computer system.
• Ability to maintain statistics.
• Ability to understand the Federal Performance Measures.
• Ability to work off-site, if required.
• Other duties may be assigned.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any combination of experience and training that affords the applicant an opportunity to gain the above listed knowledge, skill and ability.

• High school diploma or equivalent.
• Proficient in MS Word, Excel, Outlook, with computer keyboarding skill of 35 wpm.
• Work experience in a business, legal or court environment preferred.

Position:

Support Caseworker

FUNCTIONAL REQUIREMENTS:

Physical Demands: (Check all that apply)

Stooping

Pushing

Climbing

Crouching

Pulling

Kneeling

X

Standing

X

X

Talking

X

Turning

X

Reaching

X

Hearing

X

X

X

Depth Perception

X

Mobility

X

Lifting: (Check one)

Carrying: (Check one)

Sedentary

(0-10 lbs)

Sedentary

(<10 lbs)

Light

(0-20 lbs)

Light

(0-10 lbs)

X

Medium

(0-50 lbs)

X

Medium

(0-25 lbs)

(0- 100 lbs)

(0- 50 lbs)

Very Heavy

(over 100 lbs)

Very Heavy

(over 50 lbs)

Aptitudes: (Check all that apply)

Form perception

X

Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

X

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

Exposure to chemicals

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

WPM: 35

Job ID 6233 Category Full-Time Non-Exempt, Hourly Status Open Domestic Relations Salary Pay Rate: $28.21 hourly.Word Processing: 35 WPM. Posted June 27, 2025 2:00 PM Closing July 11, 2025 2:00 PM