SSAFA Somerset Caseworker - South Somerset

Spark-A-Change Foundation; Adrian (MI); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team making a real difference in the lives of servicemen, women, and veterans. As a Caseworker, you will be on the front line, helping those in need through personalized support and case management. This rewarding role involves managing diverse cases, from mental health support to practical assistance with daily living needs. With a focus on empathy and effective communication, you will play a vital role in ensuring independence and dignity for those who have served. If you're passionate about helping others and want to contribute to a meaningful cause, this opportunity is perfect for you.

Benefits

Reimbursement of costs

Online training and induction

Supportive community of volunteers

Qualifications

• Experience in case management and support for veterans is essential.
• Strong communication and empathy skills are crucial for this role.

Responsibilities

• Assist servicemen and women with various needs through case management.
• Manage cases individually, providing support and signposting to services.

Skills

Case Management

Communication Skills

Empathy

Problem Solving

Education

Relevant Volunteer Training

Tools

Encrypted IT Case Management System

Job description

SSAFA Somerset Caseworker - South Somerset

From home

Summary

Be on the Front Line and help SSAFA Somerset make a difference for those in need. Our valuable Caseworkers help servicemen and women as well as veterans.

Detailed Description

SSAFA Somerset assists with around 300 cases per year, split between 35 or so active caseworkers across the county. Cases vary enormously in both type and complexity, and we help servicemen and women as well as veterans of all three services and the Royal Marines. Following home visits, clients are individually managed by our caseworkers using an encrypted IT case management system (CMS), which is online to all service charities. Their needs range from the provision of wheelchairs and walk-in showers to help with mental health issues, family and debt problems, but sometimes it is a simple matter of signposting a client to specific Government departments to put them back on track.

It is worthwhile and very rewarding work. Prior to Covid-19 restrictions, volunteers were trained here in Somerset alongside experienced volunteers from the branch, or their division, before completing a 3-day course, the latter was normally residential and held at one of our national training locations. Due to Covid restrictions, it is now currently completed online. Similarly, induction training and any other courses needed are held online.

What We Will Provide to Volunteers

Reimbursement of costs

About SSAFA Somerset

SSAFA is the UK's oldest national tri-service military charity. We exist to relieve need, suffering, and distress amongst the Armed Forces, veterans, and their families in order to support their independence and dignity.