Compliance and PI Operative

AO.com; United Kingdom; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme (at least 5%)

Enhanced Maternity, Paternity and Adop

Job summary

AO.com is seeking a Compliance and PI Operative to support Inventory and Warehouse teams in maintaining stock accuracy and high service levels. You will liaise daily with Stock Controllers, quality and operational teams to quickly resolve stock-management issues and support our fast-growing business.

The role focuses on stock checks, reporting, and collaboration with cross-functional teams to prevent non-picks and ensure customer satisfaction.

Qualifications

• Ability to identify discrepancies and investigate root causes methodically.
• Comfortable working with numerical data and warehouse systems.
• Confident in communicating with cross-functional teams to resolve issues.
• Able to take initiative in resolving stock-related challenges and anomalies.

Responsibilities

• Carry out full and partial stock-checks of bulk items and complete audit inspections, creating reports promptly.
• Ensure stock levels are accurate at all times.
• Report back on counted and completed orders.
• Assist warehouse, quality and inventory teams with stock-related queries.
• Check processed, cancelled and completed orders in the racking.
• Identify where processes are failing and suggest improvements.

Skills

Discrepancy identification

Numerical data handling

Cross-functional communication

Initiative to resolve stock issues

Tools

Microsoft 365

WMS

Excel

Job description

About The Role:

As our Compliance and PI Operative, you will strive to ensure high quality standards and provide vital support to the Inventory and Warehouse teams, making sure stock levels are accurate at all times. The role will require you to liaise daily with inventory Stock Controllers, the quality and operational teams.

You will also work closely with the departments managers in these areas to ensure that we help to eliminate non-picks and always strive to keep the customer happy. It is part of your responsibility to ensure that any issues with stock management are dealt with quickly and efficiently.

Job Type:

Full time permanent contract

Hours: 40.25 hours per week

Shift Pattern: 4 on 4 off rotational shift pattern

Working Hours: 6:00am - 6:00pm

Here's What You Can Expect To Be Doing:

The role will require a smart, inquisitive candidate with a desire and drive to achieve the accuracy required of a fast-growing business. They must be able to communicate effectively with all levels of management and report issues promptly.

You will:

• Carry out full and partial stock-checks of our bulk items kept in storage and complete audit inspections, creating reports in a timely manner
• Ensuring that stock levels are accurate at all times
• Reporting back on counted and completed orders
• Assisting the warehouse, quality and inventory teams with stock-related queries
• Check on the processed, cancelled and completed orders in the racking
• Identify where processes are failing and suggest improvements

Your efforts will directly support the business in delivering operational excellence, reducing stock loss, and maintaining high levels of inventory accuracy.

A Few Things About You:

Essential

• Ability to identify discrepancies and investigate root causes methodically.
• Comfortable working with numerical data and warehouse systems.
• Confident in communicating with cross-functional teams to resolve issues.
• Able to take initiative in resolving stock-related challenges and anomalies.

Desirable

• Experience with Microsoft 365. Strong experience with WMS and MS Excel is preferred; ability to quickly learn new systems is essential.

Our Benefits:

• 24 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page