Night Shift Supervisor

ao.com; Stoke-on-Trent; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cashback

Enhanced parental benefits

Express of wish service

Charity days

Share-save scheme

Ticket access to AO Arena

Job summary

ao.com is seeking a Night Shift Supervisor at our Stoke-on-Trent depot to supervise warehouse operations on a 4 on 4 off rota, 40.25 hours per week, and report to the Depot Manager. You will oversee 3rd party logistics, ensure compliance with standards, and step in for managerial duties as required.

In this role you’ll lead the teams, manage inbound/outbound processes, monitor performance metrics, and maintain safety and quality across all warehouse activities in a fast-paced environment.

Qualifications

• Ability to inspire and motivate a team to achieve goals.

Responsibilities

• Complete incident reporting accurately and in a timely manner.
• Supervise and delegate daily task to ensure efficient operations.
• Be responsible for checking 3rd Party outbound and loads.
• Oversee the quality management of all tasks performed.
• Escalate stock, equipment and operational issues raised by the operational team.
• Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
• Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets.
• Take responsibility for managing the correct processing of any inbound stock.

Skills

Leadership

Time management

People management

Communication

Organization

HR processes

Problem solving

Analytical thinking

WMS software

Microsoft Office

Daily performance metrics

Tools

WMS software

Microsoft Office

Job description

About the role:

As a Night Shift Supervisor, you'll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Depot Manager. You’ll excel under pressure, delivering results while adapting quickly to challenges. With a focus on driving operational success, you'll work to enhance the customer experience and step in to cover managerial duties when needed. Additionally, you'll be responsible for overseeing the 3rd party logistics operation, ensuring smooth coordination and timely execution of all logistics functions.

Salary: £ 36,357.08 per annum

Shift Pattern: 4 on 4 off rotational shift pattern

Hours: 40.25 per week

Start/Finish time: 6.00pm-6.00am

Job Type: Full time and Permanent Contract

Location: Unit 1, G Park Stoke, Whittle Road,Meir Park, Stoke On Trent, ST3 7TU

Here’s What You Can Expect To Be Doing As Our Depot Supervisor:

• Complete incident reporting accurately and in a timely manner.
• Supervise and delegate daily task to ensure efficient operations.
• Be responsible for checking 3rd Party outbound and loads.
• Oversee the quality management of all tasks performed.
• Escalate stock, equipment and operational issues raised by the operational team.
• Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
• Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets.
• Take responsibility for managing the correct processing of any inbound stock.

A Few Things About You:

• Ability to inspire and motivate a team to achieve goals.
• Strong time management skills to ensure task are completed efficiently
• Confident in people management, with a fair and consistent approach
• Effective communicator at all levels, both within the team and across departments
• Highly organised and methodical in task execution
• Solid understanding of all operational departments within the warehouse
• Calm and focused under pressure, able to make decision quickly.
• Strong problem-solving skills, able to find solutions independently,
• Proficient in Microsoft office and warehouse management software.
• Skilled in managing daily performance metrics.
• Proven experience in leading a motivating a diverse team
• Strong understanding of HR processes and how to apply them.
• Experience working under tight deadlines to achieve operational goals.
• Adaptable to fluctuating workloads and able to manage priorities effectively.

Our Benefits:

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page